BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T150000
DTEND;TZID=UTC:20250923T160000
DTSTAMP:20260403T195434
CREATED:20250914T181329Z
LAST-MODIFIED:20250914T181329Z
UID:10000523-1758639600-1758643200@practicalcsm.com
SUMMARY:Behind the Strategy: The Tech Ecosystem Powering Scaled CX
DESCRIPTION:When people talk about tech stacks\, the conversation usually stops at a list of tools. But here’s the reality: the stack is not the strategy. It’s the support behind it. \nIn today’s world of blurred lines between customer education\, community\, in-app guidance\, and digital success\, the pressure is on: \n\nAI tools are hitting the market daily\nExecs are demanding consolidation and ROI\nResponsibilities for CX leaders keep expanding\n\nSo how do you cut through the noise and actually make this work? \nWhat You’ll Hear:\n\nFrom “Stack” to “Ecosystem” → How to view your tools as part of a bigger system that supports strategy\, not distracts from it\nWhat’s Changed in 10 Years → Why the old linear maturity model doesn’t fit when customer needs and learning styles keep evolving\nAI’s Real Role → Where automation and AI add value\, and where they’re just noise\nWorkflows That Scale → Practical examples where people\, processes\, and tools come together to deliver impact across the post-sale experience\nStraight Talk From the Field → Two seasoned leaders who’ve managed stacks across multiple companies and vendors\, with all the scars (and wins) to show for it\n\nWhy Join?\nIf you’re leading Academy\, Community\, or Digital CS and are tired of the “buy our product” spin\, this conversation is for you. \nYou’ll leave with: \n\nA clearer framework for how to think about your ecosystem in today’s CX landscape\nStories and lessons from leaders who’ve been through vendor sprawl\, rebuilds\, and executive pressure\n\nInspiration and support for building workflows that scale — powered by great people and the right tools\, not shiny distractions
URL:https://practicalcsm.com/event/behind-the-strategy-the-tech-ecosystem-powering-scaled-cx/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/09/Release-Newsletter-CC-Q1-FY26-Google-Docs-2025-06-04-at-2.38.55-PM.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T020000
DTEND;TZID=UTC:20250924T100000
DTSTAMP:20260403T195434
CREATED:20250729T095011Z
LAST-MODIFIED:20250729T095011Z
UID:10000512-1758592800-1758708000@practicalcsm.com
SUMMARY:THE FUTURE OF CUSTOMER SUCCESS: 2025 & BEYOND
DESCRIPTION:The Future of Customer Success: 2025 & Beyond brings together industry leaders and innovators to explore how data\, AI\, and cross-functional collaboration can elevate customer experience and scale success. From building agile CS teams to creating hyper-personalized journeys\, this summit offers a forward-thinking space to share insights\, foster connections\, and shape the future of customer relationships. It’s the ultimate event for anyone serious about customer-centric transformation. \nGet ready to unlock future-ready strategies that transform Customer Success into a true engine of loyalty and growth.
URL:https://practicalcsm.com/event/the-future-of-customer-success-2025-beyond/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1751948384557.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250918T173000
DTEND;TZID=UTC:20250918T193000
DTSTAMP:20260403T195434
CREATED:20250729T093935Z
LAST-MODIFIED:20250729T093935Z
UID:10000511-1758216600-1758223800@practicalcsm.com
SUMMARY:Cambridge Customer Success Meetup (Cambridge Tech Week Edition)
DESCRIPTION:Cambridge Customer Success is an informal meetup of people working within Customer Success\, in or around Cambridge. \nCome and join us for Drinks\, Pizza great presentations and great discussions.
URL:https://practicalcsm.com/event/cambridge-customer-success-meetup-cambridge-tech-week-edition/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1752824663601.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250916T083000
DTEND;TZID=UTC:20250917T163000
DTSTAMP:20260403T195434
CREATED:20250729T093723Z
LAST-MODIFIED:20250729T093723Z
UID:10000510-1758011400-1758126600@practicalcsm.com
SUMMARY:Customer Success Summit | San Francisco | September 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-san-francisco-september-2025/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1733230863267.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250820T180000
DTEND;TZID=UTC:20250820T190000
DTSTAMP:20260403T195434
CREATED:20250731T100521Z
LAST-MODIFIED:20250731T100521Z
UID:10000519-1755712800-1755716400@practicalcsm.com
SUMMARY:SEC virtual: Women in Enablement - cross-functional collaboration that works
DESCRIPTION:✨ Cross-Functional Collaboration That Works ✨ \n\nIn today’s fast-paced business environment\, effective collaboration across teams is essential—but how do you foster alignment and drive success when working with diverse functions? 🤝💡 \n\nJoin us on August 20 at 6pm BST for an insightful virtual meetup as part of the Women in Enablement series by Sales Enablement Collective. \n🚀 Led by Annabel Hosking\, Global Sales Enablement Manager at Lexis Nexis Risk Solutions\, this session will dive into practical strategies for breaking down silos\, enhancing communication\, and creating a culture of collaboration that truly works. \n🌍✨ Whether you’re navigating cross-functional partnerships in sales\, marketing\, product\, or beyond\, this session will provide actionable takeaways to help you strengthen connections and optimize teamwork. \n🔗📈 Let’s explore how enablement professionals can lead the charge in building more cohesive\, high-performing teams. 🔥 \n\nRSVP now 👋
URL:https://practicalcsm.com/event/sec-virtual-women-in-enablement-cross-functional-collaboration-that-works/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/Women-in-Enablement-scaled.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250814T160000
DTEND;TZID=UTC:20250814T170000
DTSTAMP:20260403T195434
CREATED:20250718T103253Z
LAST-MODIFIED:20250718T103253Z
UID:10000507-1755187200-1755190800@practicalcsm.com
SUMMARY:B2B Buying Has Changed. Has Your Content Strategy?
DESCRIPTION:B2B buying behavior is evolving fast – has your content strategy kept pace? \nJoin us for a first look at findings from the Momentum ITSMA Client Buying Index 2025. You’ll gain exclusive insights into how B2B decision-makers are navigating the post-pandemic landscape\, what drives them to select (or reject) suppliers\, and the key moments where content either resonates or falls flat. \nWe’ll share new data on:\n• What influences B2B buyers at each stage of the journey\n• Which content channels and formats are gaining (or losing) traction\n• Why content is often ignored—and how to fix it Plus\, you’ll walk away with actionable frameworks to recalibrate your content strategy\, including storyline development\, persona-based planning\, and a buyer-stage content map. \nThis session is ideal for content leaders seeking to refine their strategy\, align more closely with actual buyer behavior\, and foster more meaningful engagement in 2025 and beyond.
URL:https://practicalcsm.com/event/b2b-buying-has-changed-has-your-content-strategy/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/07/image_1050017.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250814T140000
DTEND;TZID=UTC:20250814T150000
DTSTAMP:20260403T195434
CREATED:20250811T095641Z
LAST-MODIFIED:20250811T095641Z
UID:10000521-1755180000-1755183600@practicalcsm.com
SUMMARY:Seriously\, Don’t Ignore AI’s Impact on Customer Success
DESCRIPTION:Sales may be hitting quota\, but if customers are quietly leaving\, your growth is at risk. \nIn this live session\, Dan Griffith and Jason Noble (Global VP Customer Solutions at PayComplete) will unpack how AI is reshaping customer success in 2025 — from spotting churn risks early to scaling personalized follow-up. \nWe’ll cover: \n\nThe biggest CS mistakes founders make (and how to fix them)\nHow AI is transforming post-sale growth\nPractical tools for small\, growing teams\nMetrics that prove AI’s ROI in retention and expansion\n\nWhy this matters: 67% of SaaS companies report flat growth despite sales targets being met — the gap is in customer success. \nJoin us to learn how to plug the leaks\, retain more customers\, and turn renewals into expansions.
URL:https://practicalcsm.com/event/seriously-dont-ignore-ais-impact-on-customer-success/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2025/08/1754759991858.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250805T170000
DTEND;TZID=UTC:20250805T180000
DTSTAMP:20260403T195434
CREATED:20250718T102128Z
LAST-MODIFIED:20250718T102128Z
UID:10000506-1754413200-1754416800@practicalcsm.com
SUMMARY:Team Agents: Agents that Tell You What Your Customers Won’t
DESCRIPTION:Data can be noisy\, and customers won’t always raise their hand to let you know there’s a risk. In this session\, we’ll spotlight Team Agents—AI teammates that surface hidden risk and customer signals for your human team to act on. You’ll see: \n\nHow agents aggregate signals across email\, calls\, usage\, support tickets\, and Slack\nWhat to do with surfaced at-risk accounts and act on proactive signals before churn sinks in\nUsing agent-driven segmentation to reallocate your team’s time to where it matters most\n\nLearn how to deploy these “team agents” to proactively flag unseen risks and optimize resource allocation—so you’re never caught off-guard by a surprise churn.
URL:https://practicalcsm.com/event/team-agents-agents-that-tell-you-what-your-customers-wont/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/AI-vs-CSM-Jobs-to-be-done-1024x577-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T150000
DTEND;TZID=UTC:20250731T160000
DTSTAMP:20260403T195434
CREATED:20250718T103806Z
LAST-MODIFIED:20250718T103806Z
UID:10000508-1753974000-1753977600@practicalcsm.com
SUMMARY:Rethinking the sales playbook: what today's sales teams actually need
DESCRIPTION:Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. \nIn this candid conversation\, Mark Ward\, Managing Consultant at Revenue Arc\, and Glenn Haertel\, Global Head of Sales at memoryBlue\, unpack what it really takes to build high-performing sales teams in today’s complex\, fast-moving environment. \nThey’ll explore:\n-Qualification as a dynamic\, CRM-integrated process—especially traditional frameworks like MEDDICC often fall short in navigating today’s long-cycle\, complex B2B deals.\n-Avoiding common mistakes in scaling your revenue engine by understanding what true growth enablement looks like—from go-to-market strategy and team structure to talent development and sales tech alignment.\n-Where AI fits (and doesn’t) in the real-world sales development mix \nThis session isn’t about theory—it’s about what works\, what doesn’t\, and how to stop spinning your wheels. Join us for a grounded and honest discussion about building sales systems that can actually scale in the current market environment.
URL:https://practicalcsm.com/event/rethinking-the-sales-playbook-what-todays-sales-teams-actually-need/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/07/image_1048711.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T080000
DTEND;TZID=UTC:20250731T170000
DTSTAMP:20260403T195434
CREATED:20250731T101552Z
LAST-MODIFIED:20250731T101552Z
UID:10000520-1753948800-1753981200@practicalcsm.com
SUMMARY:CSC London: Burnout\, boundaries & balance: Navigating the human side of Customer Success
DESCRIPTION:Burnout\, boundaries & balance – Navigating the human side of Customer Success💬  \nWe’re bringing the CS community back together for an evening that goes beyond metrics and playbooks this time\, it’s all about the humans behind the success.Join us for a relaxed\, real-talk session on the emotional weight of working in CS and how we protect our well-being while still showing up for customers and our teams. \nWhy attend?\nIn this open\, peer-led evening\, we’ll dive into:\n💡What burnout really looks like in CS and how people are dealing with it.\n💡How leaders and ICs are setting boundaries in demanding\, always-on roles.\n💡Practical ways to protect your energy and find balance (without sacrificing customer outcomes). \nWhat’s in it for you?\nThis isn’t a formal panel or presentation\, it’s an evening of casual\, meaningful conversations with fellow CS professionals who get it.\n✅ Share your honest experiences with burnout and balance in CS.\n✅ Hear how others are setting boundaries\, managing stress\, and staying motivated.\n✅ Walk away feeling seen\, supported\, and recharged with new ideas. \nWho should join?\n🧑‍💻 CSMs\, CS leaders\, and anyone working in customer success who’s ever felt stretched too thin or stuck in “always-on” mode. This is your space to chat\, vent\, connect\, and exhale. \nMeet our host 👇\nChinelo Diejomaoh\, Adoption Customer Success Manager at HiBob\n\nA seasoned Customer Success leader with 8+ years of experience\, Chinelo is passionate about helping customers realize their goals while driving strategic business growth. With a deep understanding of customer advocacy and cross-industry insights\, she brings a wealth of knowledge – and a practical lens – to the AI conversation in CS.
URL:https://practicalcsm.com/event/csc-london-burnout-boundaries-balance-navigating-the-human-side-of-customer-success/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/Networking-meetup-31.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250729T143000
DTEND;TZID=UTC:20250729T153000
DTSTAMP:20260403T195434
CREATED:20250718T100843Z
LAST-MODIFIED:20250718T100843Z
UID:10000505-1753799400-1753803000@practicalcsm.com
SUMMARY:Turn Data into Action: How CS Teams Can Leverage AI to Drive Growth
DESCRIPTION:AI is transforming Customer Success\, but for many CS and revenue leaders concerns around data privacy\, technical complexity\, and unclear ROI continue to stall progress. \nJoin this live session as we unpack how to navigate these roadblocks\, from building a business case that satisfies security teams to getting stakeholder buy-in and budget approval. \nWe’ll also dive into the “now what?” side of AI: \n\nHow to operationalize AI once it’s live\nWhere it actually moves the revenue needle\nHow to measure impact across churn prevention\, expansion\, and forecast accuracy\n\nWhether you’re evaluating AI or already invested\, you’ll walk away with practical strategies for turning AI from a concept into a measurable growth driver\, especially within data-sensitive or regulated environments. \nSpeakers \n\nOri Entis\, SVP\, Product\, Staircase by Gainsight\nStrath Lanyon\, Chief Client Success Officer\, Xceptor
URL:https://practicalcsm.com/event/turn-data-into-action-how-cs-teams-can-leverage-ai-to-drive-growth/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/07/Res-tile-1024x577-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250723T153000
DTEND;TZID=UTC:20250723T190000
DTSTAMP:20260403T195434
CREATED:20250718T100012Z
LAST-MODIFIED:20250718T100012Z
UID:10000504-1753284600-1753297200@practicalcsm.com
SUMMARY:Pulse Unplugged 2025
DESCRIPTION:Join us for Pulse Unplugged — a half-day virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming customer success\, and hear the boldest takeaways from industry leaders. Whether you’re building on the momentum from Pulse or diving in for the first time\, this is your front-row seat to the future. \n\n\n\n\nKey Takeaways You Won’t Want to Miss: \n\n\n\n\n\n\n\n\n\n\n\nThe topics we’re still buzzing about from Pulse that are changing the way we work.\nHow top CS leaders are rethinking engagement models with AI and digital programs.\nThe tech strategies powering real-time risk alerts\, stakeholder mapping\, and proactive outreach.\nWhat agents bring to the table\, and where we can deploy them effectively.
URL:https://practicalcsm.com/event/pulse-unplugged-2025/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/07/Pulse-Unplugged-Resource-Banner.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250717T170000
DTEND;TZID=UTC:20250717T170000
DTSTAMP:20260403T195434
CREATED:20250507T095222Z
LAST-MODIFIED:20250507T095222Z
UID:10000503-1752771600-1752771600@practicalcsm.com
SUMMARY:Turning Free Trials into Paying Customers: Mastering Conversion Strategies
DESCRIPTION:Featuring: Lusine Sargsyan from Userpilot. \nWhen: July 17\, 2024 \nTopic: Converting free trial users into paying customers. \nThe webinar targets all customer success teams that want to learn how to effectively boost their conversion rates to win over more paid customers. This topic is helpful for customer success because it directly impacts revenue growth by ensuring that more trial users become long-term customers. \nThis webinar will cover numerous customer success best practices around: \nDesigning compelling free trial experiences for engaging and converting users.\nUnderstanding user behaviors and touchpoints that signal readiness to convert.\nEmphasizing your product’s value proposition and potential use cases.
URL:https://practicalcsm.com/event/turning-free-trials-into-paying-customers-mastering-conversion-strategies/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/05/user1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250702T170000
DTEND;TZID=UTC:20250702T180000
DTSTAMP:20260403T195434
CREATED:20250507T092628Z
LAST-MODIFIED:20250507T093704Z
UID:10000499-1751475600-1751479200@practicalcsm.com
SUMMARY:How to Build Effective AI for Customer Success
DESCRIPTION:Join us for a live conversation on “How to Build Effective AI for Customer Success”. \nMinna Vaisanen (CS Strategist) hosts Natalia Piaggio (CS Director) to explore how AI can be designed to truly support Customer Success teams in practical\, meaningful ways. \nLive Q&A included – bring your questions! \nDate: Wed\, 2 April 2025\nTime: 5pm UK / 12pm ET / 9am PT\nWatch live on LinkedIn or YouTube via Practical CSM \nIn this session\, we’ll dive into the intersection of Customer Success and Artificial Intelligence—what works\, what doesn’t\, and how to build AI solutions that truly empower CS professionals. Perfect for Customer Success leaders\, strategists\, and anyone interested in leveraging AI to drive better outcomes.
URL:https://practicalcsm.com/event/how-to-build-effective-ai-for-customer-success/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/05/Natalia-Piaggio.png
LOCATION:https://practicalcsm.com/event/how-to-build-effective-ai-for-customer-success/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250619T180000
DTEND;TZID=UTC:20250619T190000
DTSTAMP:20260403T195434
CREATED:20250220T155701Z
LAST-MODIFIED:20250220T155701Z
UID:10000488-1750356000-1750359600@practicalcsm.com
SUMMARY:The ROI of Customer Satisfaction: How to Measure and Maximize It
DESCRIPTION:Are you struggling to demonstrate the business value of customer satisfaction? Without clear metrics\, it’s difficult to justify investments in improving the customer experience. In this webcast\, Jeff Rumburg will explore the ROI of customer satisfaction and how to measure its impact on your business. He’ll share strategies to improve satisfaction scores and translate them into tangible business outcomes. Attendees will learn how to quantify the value of customer satisfaction and use it to drive organizational success.
URL:https://practicalcsm.com/event/the-roi-of-customer-satisfaction-how-to-measure-and-maximize-it/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/02/image_1024154.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250604T170000
DTEND;TZID=UTC:20250604T180000
DTSTAMP:20260403T195434
CREATED:20250507T093403Z
LAST-MODIFIED:20250507T093450Z
UID:10000500-1749056400-1749060000@practicalcsm.com
SUMMARY:How to Decide Smarter: Data & Analytics in Action
DESCRIPTION:Join us for a live webinar hosted by Minna Vaisanen (Customer Success Strategist)\, featuring David Collard (Customer Success Leader)\, as they explore how data and analytics can drive more confident\, informed decision-making in Customer Success. \nWe’ll dive into practical ways Customer Success teams can use data to guide strategy\, improve performance\, and make better calls—faster. \n📅 Date: Wednesday\, 4 June 2025\n🕔 Time: 5pm UK / 12pm ET / 9am PT\n🎤 Live Q&A included – bring your questions!\n📍 Watch live on LinkedIn or YouTube via PracticalCSM
URL:https://practicalcsm.com/event/how-to-decide-smarter-data-analytics-in-action/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/05/David-Collard.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250515T180000
DTEND;TZID=UTC:20250515T190000
DTSTAMP:20260403T195434
CREATED:20250507T094642Z
LAST-MODIFIED:20250507T094734Z
UID:10000502-1747332000-1747335600@practicalcsm.com
SUMMARY:Customer Success: From Cost Center to Revenue Driver
DESCRIPTION:Customer Success (CS) has transformed from a 1996 concept to a revenue-driving imperative\, especially for SaaS and service-based businesses. In today’s volatile market\, proactive customer engagement\, adoption\, and retention are no longer optional—they’re essential for reducing churn and maximizing Net Revenue Retention (NRR). The most profitable Customer Success teams go even further to build richer relationships and drive expansion opportunities\, reframing Customer Success from a cost center to a revenue driver. \nBut\, how are you going to get there—and most importantly\, stay there? \nJoin us for an insightful discussion with TSIA\, where we’ll explore the latest research on trends\, automation\, and innovation within the customer journey\, along with shared\, practical experiences from Diabsolut and Certinia Customer Success experts. \nBy attending this webinar\, you can expect to:\n– Understand the evolution of Customer Success and its impact on revenue growth.\n– Learn strategies to reduce churn and leverage Net Revenue Retention (NRR).\n– Discover how automation and innovation enhance the customer journey.\n– Gain insights into practical applications of packaged solutions for improved customer outcomes. \nWe look forward to seeing you there.
URL:https://practicalcsm.com/event/customer-success-from-cost-center-to-revenue-driver/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/05/tsia2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250515T170000
DTEND;TZID=UTC:20250515T180000
DTSTAMP:20260403T195434
CREATED:20250117T181729Z
LAST-MODIFIED:20250117T181946Z
UID:10000482-1747328400-1747332000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar Series
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-4/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2024/02/236350fc-94c8-4e77-a14f-6192c14522d1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250514T180000
DTEND;TZID=UTC:20250514T190000
DTSTAMP:20260403T195434
CREATED:20250507T094236Z
LAST-MODIFIED:20250507T094236Z
UID:10000501-1747245600-1747249200@practicalcsm.com
SUMMARY:Driving Business Value Through Customer Success in Managed Services
DESCRIPTION:Data from TSIA’s 2024 Customer Success in Managed Services research journey reveals that many managed services providers (MSPs) are still in the early stages of establishing mature\, customer success programs. This highlights a significant gap in leveraging customer success to its full potential within the MSP landscape. \nHow can MSPs overcome the challenges of building and optimizing their customer success functions to drive better customer outcomes and achieve sustainable business growth? \nJoin TSIA’s Luke Ronkowski\, Senior Director of Managed Services Research and Advisory\, for an interactive\, 45-minute webinar where he’ll be addressing some of the most pressing questions the Managed Services industry is facing today\, including: \n– What are the key characteristics of a mature and effective customer success program in managed services\, and where are most MSPs currently positioned in their development?\n– How is the focus of customer success charters shifting in MSPs\, and what impact does this have on critical metrics like adoption\, retention\, and expansion?\n– What are the emerging best practices and tools\, including the role of dedicated Customer Success Managers and AI\, that MSPs should prioritize to improve customer satisfaction\, reduce churn\, and identify expansion opportunities? \nWe look forward to seeing you there!
URL:https://practicalcsm.com/event/driving-business-value-through-customer-success-in-managed-services/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/05/tsia1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250513T150000
DTEND;TZID=UTC:20250513T160000
DTSTAMP:20260403T195434
CREATED:20250117T171903Z
LAST-MODIFIED:20250117T171903Z
UID:10000472-1747148400-1747152000@practicalcsm.com
SUMMARY:Optimizing Content Operations: Calculating the ROI of Your Content Production Pipeline
DESCRIPTION:About this talk\n\nJoin us for a presentation from internationally renowned content strategy expert Rahel Anne Bailie on improving content operations. Learn why organizations globally are working to streamline content production workflows\, reduce bottlenecks\, and focus their efforts on high-value tasks. This session tackles the often-overlooked challenge of content production efficiency. Many organizations focus on the final product\, missing upstream issues like resource-heavy processes and hidden blockers. Rahel will help you identify these problems\, work through calculating the ROI of fixing them\, and explore real-world success stories where teams improved efficiency by 50-80%. Discover how to: * Spot waste in your content lifecycle using Lean principles * Build a compelling case for operational improvements with data * Conduct cost-benefit analyses to focus your efforts where they matter most * Use AI to boost productivity without stifling creativity This presentation offers practical strategies and actionable insights to turn operational efficiency into a strategic advantage for your team. Don’t just identify issues—find solutions that work. Can’t make it? Register\, and we’ll send you a link to watch a recording when it’s convenient for you. This educational event is brought to you by The Content Wrangler and sponsored by Heretto\, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.
URL:https://practicalcsm.com/event/optimizing-content-operations-calculating-the-roi-of-your-content-production-pipeline/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/01/image_1016643-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250401
DTEND;VALUE=DATE:20250404
DTSTAMP:20260403T195434
CREATED:20250228T161736Z
LAST-MODIFIED:20250228T161736Z
UID:10000498-1743465600-1743724799@practicalcsm.com
SUMMARY:Customer Success Summit | Denver | April 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges across the customer journey. Gain key insights into CX\, customer operations\, and the latest innovations that will help you accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-denver-april-2025/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1736796186179.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250331
DTEND;VALUE=DATE:20250404
DTSTAMP:20260403T195434
CREATED:20250220T152508Z
LAST-MODIFIED:20250220T152508Z
UID:10000486-1743379200-1743724799@practicalcsm.com
SUMMARY:B2B Summit North America
DESCRIPTION:B2B Marketing\, Sales\,\nCustomer\, & Product Leaders\nMarch 31 – April 3\, 2025  |  Phoenix & Digital\n\n\n\n\n\nMaster Buying Mayhem\n\n\n\n\nEverything you thought you knew about your customers\, markets\, and business is changing — dramatically. Buyers are wielding more control with self-service habits\, generational shifts are reshaping decision-making\, and AI is changing how purchases are influenced. Add complex buying groups and trust erosion to the mix\, and the result is absolute mayhem. \nAt Forrester’s B2B Summit North America 2025\, you’ll move from chaos to clarity. Armed with cutting-edge research\, proven frameworks\, and actionable tools\, you’ll walk away with the confidence to take control. Make bold decisions and deliver the customer-centric experiences that today’s buyers demand. The success of your organization depends on it. \n\n\n\n\n\n\n\n\n\n\n\n\n\nPhoenix: The Perfect Backdrop For Your Big Breakthrough!\n\nThis year\, B2B Summit is landing in the vibrant\, sun-soaked city of Phoenix\, Arizona! With breathtaking desert vistas and a culture bursting with energy\, Phoenix sets the stage for an unforgettable experience.
URL:https://practicalcsm.com/event/b2b-summit-north-america/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Forrester.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250327T150000
DTEND;TZID=UTC:20250327T160000
DTSTAMP:20260403T195434
CREATED:20250228T160513Z
LAST-MODIFIED:20250228T160513Z
UID:10000497-1743087600-1743091200@practicalcsm.com
SUMMARY:Customer Success Automations for Startups & Scaleups
DESCRIPTION:Customer Success automations & AI For Startups and Scaleups\nScaling Customer Success? Automate Smart—Without Losing Customers. \nAI can help you scale\, but the wrong automation can drive churn. Join our webinar to learn a step-by-step framework for automating the right way—boosting efficiency while keeping customer relationships strong
URL:https://practicalcsm.com/event/customer-success-automations-for-startups-scaleups/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1740397459589.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250326T190000
DTEND;TZID=UTC:20250326T200000
DTSTAMP:20260403T195434
CREATED:20250220T160018Z
LAST-MODIFIED:20250220T160018Z
UID:10000489-1743015600-1743019200@practicalcsm.com
SUMMARY:The essential mindset shift for effective CS leadership
DESCRIPTION:Newsflash: Customer success leaders everywhere are freaking exhausted. \nNot surprised? Well\, what might surprise you is WHY that’s happening. \nIt often comes down to mindset and confidence\, which can lead to inefficiencies like spending time on urgent tasks that don’t move the needle on long-term goals. This webinar will help you understand why the real issue isn’t your strategy\, it’s how you’re approaching your role. \nLearn how to shift from reactive to strategic leadership\, eliminate imposter syndrome\, and make measurable progress every day without burning out. With practical exercises and mindset shifts\, you’ll gain the confidence to say no when needed and lead with impact. \nKey takeaways: \n\n\n\nBrain-based exercises to conquer imposter syndrome\nThe difference between a CSM and CS leadership mindset\nHow to stop wasting time and make room for strategic work
URL:https://practicalcsm.com/event/the-essential-mindset-shift-for-effective-cs-leadership/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/02/3.26.25-TL-Webinar-promo-graphic-1280x720-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250326T160000
DTEND;TZID=UTC:20250326T170000
DTSTAMP:20260403T195434
CREATED:20250228T150422Z
LAST-MODIFIED:20250228T150422Z
UID:10000493-1743004800-1743008400@practicalcsm.com
SUMMARY:Customer Success and Revenue Generation
DESCRIPTION:How Customer Success Management can positively impact revenue
URL:https://practicalcsm.com/event/customer-success-and-revenue-generation/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/revenue-generation-live-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250325T170000
DTEND;TZID=UTC:20250325T180000
DTSTAMP:20260403T195434
CREATED:20250220T151618Z
LAST-MODIFIED:20250220T151618Z
UID:10000485-1742922000-1742925600@practicalcsm.com
SUMMARY:Pivoting from acquisition-first to customer-first revenue growth
DESCRIPTION:“Churn is bad\, and what we’ve been doing is not working.” This is the most common challenge revenue and customer success leaders face in 2025. The solution: businesses are shifting from an acquisition-first to a customer-first motion to retain and grow revenue from the install base. This is customer-led growth. But\, for it to be successful and sustainable\, customer-led growth must be a company-wide initiative. Michael Harnum\, CEO of ESG\, and Chris Dishman\, SVP of Global Customer Success at Totango\, will share tactical practices of how revenue leaders are driving this pivot within their organization\, and how a combination of customer success software and change management support is superior to achieving quick time to value for both the business and it’s customers..
URL:https://practicalcsm.com/event/pivoting-from-acquisition-first-to-customer-first-revenue-growth/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Totango.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250320T170000
DTEND;TZID=UTC:20250320T180000
DTSTAMP:20260403T195434
CREATED:20250117T181712Z
LAST-MODIFIED:20250117T181712Z
UID:10000481-1742490000-1742493600@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar Series
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-3/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2024/02/236350fc-94c8-4e77-a14f-6192c14522d1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250319T160000
DTEND;TZID=UTC:20250319T170000
DTSTAMP:20260403T195434
CREATED:20250220T162155Z
LAST-MODIFIED:20250220T162155Z
UID:10000490-1742400000-1742403600@practicalcsm.com
SUMMARY:How to Boost Agent Speed Without Compromising Service
DESCRIPTION:Are long handle times dragging down your support team’s efficiency? \nYou’re not alone. Long handle times often mean your agents are battling inefficient workflows\, hard-to-find knowledge\, and repetitive tasks. But it doesn’t have to be this way. \nJoin our webinar to learn four practical strategies to help your agents work faster while delivering the quality service your customers expect. Designed for SupportOps leaders\, this session will show you how to: \n\nIdentify process gaps and build workflows your agents can rely on.\nMake knowledge a seamless part of your team’s day-to-day operations.\nAutomate time-wasting manual tasks for better productivity.\nCollect the right information upfront to eliminate frustrating delays.\n\nAnd more! \nYou’ll leave this webinar with actionable steps you can implement this quarter to boost team speed and efficiency. Register now to save your spot!
URL:https://practicalcsm.com/event/how-to-boost-agent-speed-without-compromising-service/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/stonly.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250312
DTEND;VALUE=DATE:20250313
DTSTAMP:20260403T195434
CREATED:20250220T153230Z
LAST-MODIFIED:20250220T153405Z
UID:10000487-1741737600-1741823999@practicalcsm.com
SUMMARY:Chief Revenue Officer Summit New York
DESCRIPTION:Get in a room with this exclusive network of C-suite revenue leaders to network with your peers\, discuss common challenges\, and absorb industry insights to pave the way for revenue growth. \nApply now to get your free invite to join us in New York. \nThis is an exclusive\, invite-only gathering of C-suite revenue leaders. \nRequest your invite to take advantage of this unrivaled networking\, and learning opportunity so you can: \n– Implement impactful revenue acceleration tactics into your strategy. \n– Gain a strategic edge by leveraging the latest trends & emerging tech. \n– Build a network of local connections in our global C-suite community.
URL:https://practicalcsm.com/event/chief-revenue-officer-summit-new-york/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Revenue.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250311T200000
DTEND;TZID=UTC:20250311T210000
DTSTAMP:20260403T195434
CREATED:20250228T155627Z
LAST-MODIFIED:20250228T155627Z
UID:10000496-1741723200-1741726800@practicalcsm.com
SUMMARY:Scaling Success with Data: How 10xTravel Optimizes Customer Journeys
DESCRIPTION:【Unlock the Secret to Travel Website & Community Growth: A Data-Driven Success Story!】\n🔥 Join the webinar to get a $20 Amazon gift card!\n✅ What you’ll learn in this power-packed hour:\n– Converting visitors into loyal community members.\n– Boosting retention with data-driven decisions.\n– Creating high-value personalized experiences.\n✅ Webinar details:\n– Speakers: Bryce Conway\, Founder & CEO at 10xTravel｜Adam Lorts\, Client Director at Appier\n– Date & Time: Wednesday\, March 11st\, 2PM-3PM (MST)｜5AM-6AM (GMT+8)\n– Platform: Zoom (A link to be provided in your confirmation email)\n✅ Perfect for:\n– Digital Marketers\n– Customer Experience Leaders\n– Analytics Professionals\n– Product Managers
URL:https://practicalcsm.com/event/scaling-success-with-data-how-10xtravel-optimizes-customer-journeys/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1740747662323.png
END:VEVENT
END:VCALENDAR