BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Practical CSM X-ORIGINAL-URL:https://practicalcsm.com X-WR-CALDESC:Events for Practical CSM REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0000 TZNAME:UTC DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=UTC:20250304T080000 DTEND;TZID=UTC:20250304T090000 DTSTAMP:20260415T185340 CREATED:20250228T151322Z LAST-MODIFIED:20250228T151322Z UID:10000494-1741075200-1741078800@practicalcsm.com SUMMARY:Customer Success Certified: Core live training DESCRIPTION:Get customer success certified in just one day with our live\, CPD-accredited training on March 4 at 9 AM CET. \nWhat you’ll get: \n✅ Expert guidance on onboarding\, retention\, churn\, renewals\, and upsells.\n✅ Real-time answers to your burning questions during the live session.\n✅ Networking opportunities with like-minded professionals.\n✅ Lifetime access to on-demand course content and exclusive bonus materials. \nCertified customer success professionals earn an average of $6\,431 more annually. Ready to join them? \nP.S. Pro+ members get this certification for free. \nNote: Submitting the registration form does not confirm your purchase. URL:https://practicalcsm.com/event/customer-success-certified-core-live-training/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1733306238091.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T100000 DTEND;TZID=UTC:20250304T110000 DTSTAMP:20260415T185340 CREATED:20250220T151140Z LAST-MODIFIED:20250220T151140Z UID:10000484-1741082400-1741086000@practicalcsm.com SUMMARY:Customer Success with Oracle Guided Learning and Virgin Media O2 DESCRIPTION:Oracle Guided Learning (OGL) is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work.\n\n\n\n\nJoin us for a 45-minute live webinar to hear how Virgin Media O2 implemented Oracle Guided Learning to support end user adoption and drive business change for Oracle Fusion HCM. In addition to providing in-application guidance for key tasks and processes\, they also integrated banners and news icons to enhance the user experience and reinforce key messages. \nDuring this webinar we will: \n\nOutline the key features of OGL and run a short demonstration\nDiscuss the recent OGL deployment with Ben Jose from Virgin Media O2\nHost a customer Q&A session URL:https://practicalcsm.com/event/customer-success-with-oracle-guided-learning-and-virgin-media-o2/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Oracle.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T150000 DTEND;TZID=UTC:20250304T160000 DTSTAMP:20260415T185340 CREATED:20250221T142637Z LAST-MODIFIED:20250221T142637Z UID:10000492-1741100400-1741104000@practicalcsm.com SUMMARY:Marketing in 2025: The Key Trends\, Strategies & Tactics You Can’t Miss DESCRIPTION:Get ready for an engaging webinar where we’ll break down the essential marketing trends\, strategies\, and tactics that will shape the landscape in 2025 and beyond.  \nIn this insightful session\, we’ll explore how two very different brands—Duolingo and Dolce & Gabbana—are leading the charge in the ever-evolving marketing landscape. From leveraging influencer marketing to humor-driven social media and luxury storytelling\, this webinar will feature insights from both Piera and Melissa on successful campaigns they’ve worked on. Learn how brands are tapping into cultural moments and maintaining authenticity while driving impactful engagement.  \nThis is your chance to learn from two leading global brands and gain actionable takeaways for staying ahead of the marketing trends that will shape 2025.   URL:https://practicalcsm.com/event/marketing-in-2025-the-key-trends-strategies-tactics-you-cant-miss/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/brandwatch2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T170000 DTEND;TZID=UTC:20250304T180000 DTSTAMP:20260415T185340 CREATED:20250228T155000Z LAST-MODIFIED:20250228T155000Z UID:10000495-1741107600-1741111200@practicalcsm.com SUMMARY:Success Strategies For Boosting Employee And Customer Engagement DESCRIPTION:The role of L&D is constantly evolving\, with technological advancements\, learner expectations\, and business norms all changing. Despite this\, some old challenges are harder than others to overcome. In the recent Absorb State of Learning survey\, learner adoption and engagement were reported as the number one learning challenge teams face today. \nWhat are the steps that can be taken to finally put this age-old problem to bed? With a wide variety of teams today playing a role in the development and delivery of learning programs\, cross-functional teams need to work together to create positive and productive learning experiences that boost adoption and engagement for multiple stakeholders\, from employees to customers. \nLearning professionals across departments need to learn from one another’s experiences to understand common learning characteristics and successful learner experiences to make sure all learners\, whether they’re internal or external\, are agile\, resilient\, and engaged to reach their corporate goals. \nIf this is something your teams are struggling with\, or maybe you’re looking to expand your programs to new audience segments\, join speakers from the Absorb HR and Customer Success teams as they walk through ways you can optimize the learning process. So you can enhance the learner experience to increase adoption and engagement\, impact employee retention and learner productivity\, and expand and sustain your current customer base. URL:https://practicalcsm.com/event/success-strategies-for-boosting-employee-and-customer-engagement/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1738242224374.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250311T200000 DTEND;TZID=UTC:20250311T210000 DTSTAMP:20260415T185340 CREATED:20250228T155627Z LAST-MODIFIED:20250228T155627Z UID:10000496-1741723200-1741726800@practicalcsm.com SUMMARY:Scaling Success with Data: How 10xTravel Optimizes Customer Journeys DESCRIPTION:【Unlock the Secret to Travel Website & Community Growth: A Data-Driven Success Story!】\n🔥 Join the webinar to get a $20 Amazon gift card!\n✅ What you’ll learn in this power-packed hour:\n– Converting visitors into loyal community members.\n– Boosting retention with data-driven decisions.\n– Creating high-value personalized experiences.\n✅ Webinar details:\n– Speakers: Bryce Conway\, Founder & CEO at 10xTravel｜Adam Lorts\, Client Director at Appier\n– Date & Time: Wednesday\, March 11st\, 2PM-3PM (MST)｜5AM-6AM (GMT+8)\n– Platform: Zoom (A link to be provided in your confirmation email)\n✅ Perfect for:\n– Digital Marketers\n– Customer Experience Leaders\n– Analytics Professionals\n– Product Managers URL:https://practicalcsm.com/event/scaling-success-with-data-how-10xtravel-optimizes-customer-journeys/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1740747662323.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250312 DTEND;VALUE=DATE:20250313 DTSTAMP:20260415T185340 CREATED:20250220T153230Z LAST-MODIFIED:20250220T153405Z UID:10000487-1741737600-1741823999@practicalcsm.com SUMMARY:Chief Revenue Officer Summit New York DESCRIPTION:Get in a room with this exclusive network of C-suite revenue leaders to network with your peers\, discuss common challenges\, and absorb industry insights to pave the way for revenue growth. \nApply now to get your free invite to join us in New York. \nThis is an exclusive\, invite-only gathering of C-suite revenue leaders. \nRequest your invite to take advantage of this unrivaled networking\, and learning opportunity so you can: \n– Implement impactful revenue acceleration tactics into your strategy. \n– Gain a strategic edge by leveraging the latest trends & emerging tech. \n– Build a network of local connections in our global C-suite community. URL:https://practicalcsm.com/event/chief-revenue-officer-summit-new-york/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Revenue.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250319T160000 DTEND;TZID=UTC:20250319T170000 DTSTAMP:20260415T185340 CREATED:20250220T162155Z LAST-MODIFIED:20250220T162155Z UID:10000490-1742400000-1742403600@practicalcsm.com SUMMARY:How to Boost Agent Speed Without Compromising Service DESCRIPTION:Are long handle times dragging down your support team’s efficiency? \nYou’re not alone. Long handle times often mean your agents are battling inefficient workflows\, hard-to-find knowledge\, and repetitive tasks. But it doesn’t have to be this way. \nJoin our webinar to learn four practical strategies to help your agents work faster while delivering the quality service your customers expect. Designed for SupportOps leaders\, this session will show you how to: \n\nIdentify process gaps and build workflows your agents can rely on.\nMake knowledge a seamless part of your team’s day-to-day operations.\nAutomate time-wasting manual tasks for better productivity.\nCollect the right information upfront to eliminate frustrating delays.\n\nAnd more! \nYou’ll leave this webinar with actionable steps you can implement this quarter to boost team speed and efficiency. Register now to save your spot! URL:https://practicalcsm.com/event/how-to-boost-agent-speed-without-compromising-service/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/stonly.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250320T170000 DTEND;TZID=UTC:20250320T180000 DTSTAMP:20260415T185340 CREATED:20250117T181712Z LAST-MODIFIED:20250117T181712Z UID:10000481-1742490000-1742493600@practicalcsm.com SUMMARY:DeepTarget Customer Success Webinar Series DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today! URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-3/ ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2024/02/236350fc-94c8-4e77-a14f-6192c14522d1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250325T170000 DTEND;TZID=UTC:20250325T180000 DTSTAMP:20260415T185340 CREATED:20250220T151618Z LAST-MODIFIED:20250220T151618Z UID:10000485-1742922000-1742925600@practicalcsm.com SUMMARY:Pivoting from acquisition-first to customer-first revenue growth DESCRIPTION:“Churn is bad\, and what we’ve been doing is not working.” This is the most common challenge revenue and customer success leaders face in 2025. The solution: businesses are shifting from an acquisition-first to a customer-first motion to retain and grow revenue from the install base. This is customer-led growth. But\, for it to be successful and sustainable\, customer-led growth must be a company-wide initiative. Michael Harnum\, CEO of ESG\, and Chris Dishman\, SVP of Global Customer Success at Totango\, will share tactical practices of how revenue leaders are driving this pivot within their organization\, and how a combination of customer success software and change management support is superior to achieving quick time to value for both the business and it’s customers.. URL:https://practicalcsm.com/event/pivoting-from-acquisition-first-to-customer-first-revenue-growth/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Totango.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250326T160000 DTEND;TZID=UTC:20250326T170000 DTSTAMP:20260415T185340 CREATED:20250228T150422Z LAST-MODIFIED:20250228T150422Z UID:10000493-1743004800-1743008400@practicalcsm.com SUMMARY:Customer Success and Revenue Generation DESCRIPTION:How Customer Success Management can positively impact revenue URL:https://practicalcsm.com/event/customer-success-and-revenue-generation/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/revenue-generation-live-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250326T190000 DTEND;TZID=UTC:20250326T200000 DTSTAMP:20260415T185340 CREATED:20250220T160018Z LAST-MODIFIED:20250220T160018Z UID:10000489-1743015600-1743019200@practicalcsm.com SUMMARY:The essential mindset shift for effective CS leadership DESCRIPTION:Newsflash: Customer success leaders everywhere are freaking exhausted. \nNot surprised? Well\, what might surprise you is WHY that’s happening. \nIt often comes down to mindset and confidence\, which can lead to inefficiencies like spending time on urgent tasks that don’t move the needle on long-term goals. This webinar will help you understand why the real issue isn’t your strategy\, it’s how you’re approaching your role. \nLearn how to shift from reactive to strategic leadership\, eliminate imposter syndrome\, and make measurable progress every day without burning out. With practical exercises and mindset shifts\, you’ll gain the confidence to say no when needed and lead with impact. \nKey takeaways: \n\n\n\nBrain-based exercises to conquer imposter syndrome\nThe difference between a CSM and CS leadership mindset\nHow to stop wasting time and make room for strategic work URL:https://practicalcsm.com/event/the-essential-mindset-shift-for-effective-cs-leadership/ ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/02/3.26.25-TL-Webinar-promo-graphic-1280x720-1.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250327T150000 DTEND;TZID=UTC:20250327T160000 DTSTAMP:20260415T185340 CREATED:20250228T160513Z LAST-MODIFIED:20250228T160513Z UID:10000497-1743087600-1743091200@practicalcsm.com SUMMARY:Customer Success Automations for Startups & Scaleups DESCRIPTION:Customer Success automations & AI For Startups and Scaleups\nScaling Customer Success? Automate Smart—Without Losing Customers. \nAI can help you scale\, but the wrong automation can drive churn. Join our webinar to learn a step-by-step framework for automating the right way—boosting efficiency while keeping customer relationships strong URL:https://practicalcsm.com/event/customer-success-automations-for-startups-scaleups/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1740397459589.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250331 DTEND;VALUE=DATE:20250404 DTSTAMP:20260415T185340 CREATED:20250220T152508Z LAST-MODIFIED:20250220T152508Z UID:10000486-1743379200-1743724799@practicalcsm.com SUMMARY:B2B Summit North America DESCRIPTION:B2B Marketing\, Sales\,\nCustomer\, & Product Leaders\nMarch 31 – April 3\, 2025  |  Phoenix & Digital\n\n\n\n\n\nMaster Buying Mayhem\n\n\n\n\nEverything you thought you knew about your customers\, markets\, and business is changing — dramatically. Buyers are wielding more control with self-service habits\, generational shifts are reshaping decision-making\, and AI is changing how purchases are influenced. Add complex buying groups and trust erosion to the mix\, and the result is absolute mayhem. \nAt Forrester’s B2B Summit North America 2025\, you’ll move from chaos to clarity. Armed with cutting-edge research\, proven frameworks\, and actionable tools\, you’ll walk away with the confidence to take control. Make bold decisions and deliver the customer-centric experiences that today’s buyers demand. The success of your organization depends on it. \n\n\n\n\n\n\n\n\n\n\n\n\n\nPhoenix: The Perfect Backdrop For Your Big Breakthrough!\n\nThis year\, B2B Summit is landing in the vibrant\, sun-soaked city of Phoenix\, Arizona! With breathtaking desert vistas and a culture bursting with energy\, Phoenix sets the stage for an unforgettable experience. URL:https://practicalcsm.com/event/b2b-summit-north-america/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Forrester.png END:VEVENT END:VCALENDAR