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X-WR-CALDESC:Events for Practical CSM
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DTSTART;TZID=UTC:20250513T150000
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SUMMARY:Optimizing Content Operations: Calculating the ROI of Your Content Production Pipeline
DESCRIPTION:About this talk\n\nJoin us for a presentation from internationally renowned content strategy expert Rahel Anne Bailie on improving content operations. Learn why organizations globally are working to streamline content production workflows\, reduce bottlenecks\, and focus their efforts on high-value tasks. This session tackles the often-overlooked challenge of content production efficiency. Many organizations focus on the final product\, missing upstream issues like resource-heavy processes and hidden blockers. Rahel will help you identify these problems\, work through calculating the ROI of fixing them\, and explore real-world success stories where teams improved efficiency by 50-80%. Discover how to: * Spot waste in your content lifecycle using Lean principles * Build a compelling case for operational improvements with data * Conduct cost-benefit analyses to focus your efforts where they matter most * Use AI to boost productivity without stifling creativity This presentation offers practical strategies and actionable insights to turn operational efficiency into a strategic advantage for your team. Don’t just identify issues—find solutions that work. Can’t make it? Register\, and we’ll send you a link to watch a recording when it’s convenient for you. This educational event is brought to you by The Content Wrangler and sponsored by Heretto\, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.
URL:https://practicalcsm.com/event/optimizing-content-operations-calculating-the-roi-of-your-content-production-pipeline/
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DTSTART;TZID=UTC:20250514T180000
DTEND;TZID=UTC:20250514T190000
DTSTAMP:20260415T170514
CREATED:20250507T094236Z
LAST-MODIFIED:20250507T094236Z
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SUMMARY:Driving Business Value Through Customer Success in Managed Services
DESCRIPTION:Data from TSIA’s 2024 Customer Success in Managed Services research journey reveals that many managed services providers (MSPs) are still in the early stages of establishing mature\, customer success programs. This highlights a significant gap in leveraging customer success to its full potential within the MSP landscape. \nHow can MSPs overcome the challenges of building and optimizing their customer success functions to drive better customer outcomes and achieve sustainable business growth? \nJoin TSIA’s Luke Ronkowski\, Senior Director of Managed Services Research and Advisory\, for an interactive\, 45-minute webinar where he’ll be addressing some of the most pressing questions the Managed Services industry is facing today\, including: \n– What are the key characteristics of a mature and effective customer success program in managed services\, and where are most MSPs currently positioned in their development?\n– How is the focus of customer success charters shifting in MSPs\, and what impact does this have on critical metrics like adoption\, retention\, and expansion?\n– What are the emerging best practices and tools\, including the role of dedicated Customer Success Managers and AI\, that MSPs should prioritize to improve customer satisfaction\, reduce churn\, and identify expansion opportunities? \nWe look forward to seeing you there!
URL:https://practicalcsm.com/event/driving-business-value-through-customer-success-in-managed-services/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250515T170000
DTEND;TZID=UTC:20250515T180000
DTSTAMP:20260415T170514
CREATED:20250117T181729Z
LAST-MODIFIED:20250117T181946Z
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SUMMARY:DeepTarget Customer Success Webinar Series
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-4/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250515T180000
DTEND;TZID=UTC:20250515T190000
DTSTAMP:20260415T170514
CREATED:20250507T094642Z
LAST-MODIFIED:20250507T094734Z
UID:10000502-1747332000-1747335600@practicalcsm.com
SUMMARY:Customer Success: From Cost Center to Revenue Driver
DESCRIPTION:Customer Success (CS) has transformed from a 1996 concept to a revenue-driving imperative\, especially for SaaS and service-based businesses. In today’s volatile market\, proactive customer engagement\, adoption\, and retention are no longer optional—they’re essential for reducing churn and maximizing Net Revenue Retention (NRR). The most profitable Customer Success teams go even further to build richer relationships and drive expansion opportunities\, reframing Customer Success from a cost center to a revenue driver. \nBut\, how are you going to get there—and most importantly\, stay there? \nJoin us for an insightful discussion with TSIA\, where we’ll explore the latest research on trends\, automation\, and innovation within the customer journey\, along with shared\, practical experiences from Diabsolut and Certinia Customer Success experts. \nBy attending this webinar\, you can expect to:\n– Understand the evolution of Customer Success and its impact on revenue growth.\n– Learn strategies to reduce churn and leverage Net Revenue Retention (NRR).\n– Discover how automation and innovation enhance the customer journey.\n– Gain insights into practical applications of packaged solutions for improved customer outcomes. \nWe look forward to seeing you there.
URL:https://practicalcsm.com/event/customer-success-from-cost-center-to-revenue-driver/
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