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SUMMARY:How to Decide Smarter: Data & Analytics in Action
DESCRIPTION:Join us for a live webinar hosted by Minna Vaisanen (Customer Success Strategist)\, featuring David Collard (Customer Success Leader)\, as they explore how data and analytics can drive more confident\, informed decision-making in Customer Success. \nWe’ll dive into practical ways Customer Success teams can use data to guide strategy\, improve performance\, and make better calls—faster. \n📅 Date: Wednesday\, 4 June 2025\n🕔 Time: 5pm UK / 12pm ET / 9am PT\n🎤 Live Q&A included – bring your questions!\n📍 Watch live on LinkedIn or YouTube via PracticalCSM
URL:https://practicalcsm.com/event/how-to-decide-smarter-data-analytics-in-action/
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SUMMARY:The ROI of Customer Satisfaction: How to Measure and Maximize It
DESCRIPTION:Are you struggling to demonstrate the business value of customer satisfaction? Without clear metrics\, it’s difficult to justify investments in improving the customer experience. In this webcast\, Jeff Rumburg will explore the ROI of customer satisfaction and how to measure its impact on your business. He’ll share strategies to improve satisfaction scores and translate them into tangible business outcomes. Attendees will learn how to quantify the value of customer satisfaction and use it to drive organizational success.
URL:https://practicalcsm.com/event/the-roi-of-customer-satisfaction-how-to-measure-and-maximize-it/
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