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DTSTART;TZID=UTC:20250702T170000
DTEND;TZID=UTC:20250702T180000
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CREATED:20250507T092628Z
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SUMMARY:How to Build Effective AI for Customer Success
DESCRIPTION:Join us for a live conversation on “How to Build Effective AI for Customer Success”. \nMinna Vaisanen (CS Strategist) hosts Natalia Piaggio (CS Director) to explore how AI can be designed to truly support Customer Success teams in practical\, meaningful ways. \nLive Q&A included – bring your questions! \nDate: Wed\, 2 April 2025\nTime: 5pm UK / 12pm ET / 9am PT\nWatch live on LinkedIn or YouTube via Practical CSM \nIn this session\, we’ll dive into the intersection of Customer Success and Artificial Intelligence—what works\, what doesn’t\, and how to build AI solutions that truly empower CS professionals. Perfect for Customer Success leaders\, strategists\, and anyone interested in leveraging AI to drive better outcomes.
URL:https://practicalcsm.com/event/how-to-build-effective-ai-for-customer-success/
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LOCATION:https://practicalcsm.com/event/how-to-build-effective-ai-for-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250717T170000
DTEND;TZID=UTC:20250717T170000
DTSTAMP:20260409T054143
CREATED:20250507T095222Z
LAST-MODIFIED:20250507T095222Z
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SUMMARY:Turning Free Trials into Paying Customers: Mastering Conversion Strategies
DESCRIPTION:Featuring: Lusine Sargsyan from Userpilot. \nWhen: July 17\, 2024 \nTopic: Converting free trial users into paying customers. \nThe webinar targets all customer success teams that want to learn how to effectively boost their conversion rates to win over more paid customers. This topic is helpful for customer success because it directly impacts revenue growth by ensuring that more trial users become long-term customers. \nThis webinar will cover numerous customer success best practices around: \nDesigning compelling free trial experiences for engaging and converting users.\nUnderstanding user behaviors and touchpoints that signal readiness to convert.\nEmphasizing your product’s value proposition and potential use cases.
URL:https://practicalcsm.com/event/turning-free-trials-into-paying-customers-mastering-conversion-strategies/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250723T153000
DTEND;TZID=UTC:20250723T190000
DTSTAMP:20260409T054143
CREATED:20250718T100012Z
LAST-MODIFIED:20250718T100012Z
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SUMMARY:Pulse Unplugged 2025
DESCRIPTION:Join us for Pulse Unplugged — a half-day virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming customer success\, and hear the boldest takeaways from industry leaders. Whether you’re building on the momentum from Pulse or diving in for the first time\, this is your front-row seat to the future. \n\n\n\n\nKey Takeaways You Won’t Want to Miss: \n\n\n\n\n\n\n\n\n\n\n\nThe topics we’re still buzzing about from Pulse that are changing the way we work.\nHow top CS leaders are rethinking engagement models with AI and digital programs.\nThe tech strategies powering real-time risk alerts\, stakeholder mapping\, and proactive outreach.\nWhat agents bring to the table\, and where we can deploy them effectively.
URL:https://practicalcsm.com/event/pulse-unplugged-2025/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250729T143000
DTEND;TZID=UTC:20250729T153000
DTSTAMP:20260409T054143
CREATED:20250718T100843Z
LAST-MODIFIED:20250718T100843Z
UID:10000505-1753799400-1753803000@practicalcsm.com
SUMMARY:Turn Data into Action: How CS Teams Can Leverage AI to Drive Growth
DESCRIPTION:AI is transforming Customer Success\, but for many CS and revenue leaders concerns around data privacy\, technical complexity\, and unclear ROI continue to stall progress. \nJoin this live session as we unpack how to navigate these roadblocks\, from building a business case that satisfies security teams to getting stakeholder buy-in and budget approval. \nWe’ll also dive into the “now what?” side of AI: \n\nHow to operationalize AI once it’s live\nWhere it actually moves the revenue needle\nHow to measure impact across churn prevention\, expansion\, and forecast accuracy\n\nWhether you’re evaluating AI or already invested\, you’ll walk away with practical strategies for turning AI from a concept into a measurable growth driver\, especially within data-sensitive or regulated environments. \nSpeakers \n\nOri Entis\, SVP\, Product\, Staircase by Gainsight\nStrath Lanyon\, Chief Client Success Officer\, Xceptor
URL:https://practicalcsm.com/event/turn-data-into-action-how-cs-teams-can-leverage-ai-to-drive-growth/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T080000
DTEND;TZID=UTC:20250731T170000
DTSTAMP:20260409T054143
CREATED:20250731T101552Z
LAST-MODIFIED:20250731T101552Z
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SUMMARY:CSC London: Burnout\, boundaries & balance: Navigating the human side of Customer Success
DESCRIPTION:Burnout\, boundaries & balance – Navigating the human side of Customer Success💬  \nWe’re bringing the CS community back together for an evening that goes beyond metrics and playbooks this time\, it’s all about the humans behind the success.Join us for a relaxed\, real-talk session on the emotional weight of working in CS and how we protect our well-being while still showing up for customers and our teams. \nWhy attend?\nIn this open\, peer-led evening\, we’ll dive into:\n💡What burnout really looks like in CS and how people are dealing with it.\n💡How leaders and ICs are setting boundaries in demanding\, always-on roles.\n💡Practical ways to protect your energy and find balance (without sacrificing customer outcomes). \nWhat’s in it for you?\nThis isn’t a formal panel or presentation\, it’s an evening of casual\, meaningful conversations with fellow CS professionals who get it.\n✅ Share your honest experiences with burnout and balance in CS.\n✅ Hear how others are setting boundaries\, managing stress\, and staying motivated.\n✅ Walk away feeling seen\, supported\, and recharged with new ideas. \nWho should join?\n🧑‍💻 CSMs\, CS leaders\, and anyone working in customer success who’s ever felt stretched too thin or stuck in “always-on” mode. This is your space to chat\, vent\, connect\, and exhale. \nMeet our host 👇\nChinelo Diejomaoh\, Adoption Customer Success Manager at HiBob\n\nA seasoned Customer Success leader with 8+ years of experience\, Chinelo is passionate about helping customers realize their goals while driving strategic business growth. With a deep understanding of customer advocacy and cross-industry insights\, she brings a wealth of knowledge – and a practical lens – to the AI conversation in CS.
URL:https://practicalcsm.com/event/csc-london-burnout-boundaries-balance-navigating-the-human-side-of-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T150000
DTEND;TZID=UTC:20250731T160000
DTSTAMP:20260409T054143
CREATED:20250718T103806Z
LAST-MODIFIED:20250718T103806Z
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SUMMARY:Rethinking the sales playbook: what today's sales teams actually need
DESCRIPTION:Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. \nIn this candid conversation\, Mark Ward\, Managing Consultant at Revenue Arc\, and Glenn Haertel\, Global Head of Sales at memoryBlue\, unpack what it really takes to build high-performing sales teams in today’s complex\, fast-moving environment. \nThey’ll explore:\n-Qualification as a dynamic\, CRM-integrated process—especially traditional frameworks like MEDDICC often fall short in navigating today’s long-cycle\, complex B2B deals.\n-Avoiding common mistakes in scaling your revenue engine by understanding what true growth enablement looks like—from go-to-market strategy and team structure to talent development and sales tech alignment.\n-Where AI fits (and doesn’t) in the real-world sales development mix \nThis session isn’t about theory—it’s about what works\, what doesn’t\, and how to stop spinning your wheels. Join us for a grounded and honest discussion about building sales systems that can actually scale in the current market environment.
URL:https://practicalcsm.com/event/rethinking-the-sales-playbook-what-todays-sales-teams-actually-need/
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