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DTSTART;TZID=UTC:20250805T170000
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SUMMARY:Team Agents: Agents that Tell You What Your Customers Won’t
DESCRIPTION:Data can be noisy\, and customers won’t always raise their hand to let you know there’s a risk. In this session\, we’ll spotlight Team Agents—AI teammates that surface hidden risk and customer signals for your human team to act on. You’ll see: \n\nHow agents aggregate signals across email\, calls\, usage\, support tickets\, and Slack\nWhat to do with surfaced at-risk accounts and act on proactive signals before churn sinks in\nUsing agent-driven segmentation to reallocate your team’s time to where it matters most\n\nLearn how to deploy these “team agents” to proactively flag unseen risks and optimize resource allocation—so you’re never caught off-guard by a surprise churn.
URL:https://practicalcsm.com/event/team-agents-agents-that-tell-you-what-your-customers-wont/
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DTSTART;TZID=UTC:20250814T140000
DTEND;TZID=UTC:20250814T150000
DTSTAMP:20260409T040844
CREATED:20250811T095641Z
LAST-MODIFIED:20250811T095641Z
UID:10000521-1755180000-1755183600@practicalcsm.com
SUMMARY:Seriously\, Don’t Ignore AI’s Impact on Customer Success
DESCRIPTION:Sales may be hitting quota\, but if customers are quietly leaving\, your growth is at risk. \nIn this live session\, Dan Griffith and Jason Noble (Global VP Customer Solutions at PayComplete) will unpack how AI is reshaping customer success in 2025 — from spotting churn risks early to scaling personalized follow-up. \nWe’ll cover: \n\nThe biggest CS mistakes founders make (and how to fix them)\nHow AI is transforming post-sale growth\nPractical tools for small\, growing teams\nMetrics that prove AI’s ROI in retention and expansion\n\nWhy this matters: 67% of SaaS companies report flat growth despite sales targets being met — the gap is in customer success. \nJoin us to learn how to plug the leaks\, retain more customers\, and turn renewals into expansions.
URL:https://practicalcsm.com/event/seriously-dont-ignore-ais-impact-on-customer-success/
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DTSTART;TZID=UTC:20250814T160000
DTEND;TZID=UTC:20250814T170000
DTSTAMP:20260409T040844
CREATED:20250718T103253Z
LAST-MODIFIED:20250718T103253Z
UID:10000507-1755187200-1755190800@practicalcsm.com
SUMMARY:B2B Buying Has Changed. Has Your Content Strategy?
DESCRIPTION:B2B buying behavior is evolving fast – has your content strategy kept pace? \nJoin us for a first look at findings from the Momentum ITSMA Client Buying Index 2025. You’ll gain exclusive insights into how B2B decision-makers are navigating the post-pandemic landscape\, what drives them to select (or reject) suppliers\, and the key moments where content either resonates or falls flat. \nWe’ll share new data on:\n• What influences B2B buyers at each stage of the journey\n• Which content channels and formats are gaining (or losing) traction\n• Why content is often ignored—and how to fix it Plus\, you’ll walk away with actionable frameworks to recalibrate your content strategy\, including storyline development\, persona-based planning\, and a buyer-stage content map. \nThis session is ideal for content leaders seeking to refine their strategy\, align more closely with actual buyer behavior\, and foster more meaningful engagement in 2025 and beyond.
URL:https://practicalcsm.com/event/b2b-buying-has-changed-has-your-content-strategy/
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DTSTART;TZID=UTC:20250820T180000
DTEND;TZID=UTC:20250820T190000
DTSTAMP:20260409T040844
CREATED:20250731T100521Z
LAST-MODIFIED:20250731T100521Z
UID:10000519-1755712800-1755716400@practicalcsm.com
SUMMARY:SEC virtual: Women in Enablement - cross-functional collaboration that works
DESCRIPTION:✨ Cross-Functional Collaboration That Works ✨ \n\nIn today’s fast-paced business environment\, effective collaboration across teams is essential—but how do you foster alignment and drive success when working with diverse functions? 🤝💡 \n\nJoin us on August 20 at 6pm BST for an insightful virtual meetup as part of the Women in Enablement series by Sales Enablement Collective. \n🚀 Led by Annabel Hosking\, Global Sales Enablement Manager at Lexis Nexis Risk Solutions\, this session will dive into practical strategies for breaking down silos\, enhancing communication\, and creating a culture of collaboration that truly works. \n🌍✨ Whether you’re navigating cross-functional partnerships in sales\, marketing\, product\, or beyond\, this session will provide actionable takeaways to help you strengthen connections and optimize teamwork. \n🔗📈 Let’s explore how enablement professionals can lead the charge in building more cohesive\, high-performing teams. 🔥 \n\nRSVP now 👋
URL:https://practicalcsm.com/event/sec-virtual-women-in-enablement-cross-functional-collaboration-that-works/
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