BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20250916T083000
DTEND;TZID=UTC:20250917T163000
DTSTAMP:20260409T024152
CREATED:20250729T093723Z
LAST-MODIFIED:20250729T093723Z
UID:10000510-1758011400-1758126600@practicalcsm.com
SUMMARY:Customer Success Summit | San Francisco | September 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-san-francisco-september-2025/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1733230863267.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250918T173000
DTEND;TZID=UTC:20250918T193000
DTSTAMP:20260409T024152
CREATED:20250729T093935Z
LAST-MODIFIED:20250729T093935Z
UID:10000511-1758216600-1758223800@practicalcsm.com
SUMMARY:Cambridge Customer Success Meetup (Cambridge Tech Week Edition)
DESCRIPTION:Cambridge Customer Success is an informal meetup of people working within Customer Success\, in or around Cambridge. \nCome and join us for Drinks\, Pizza great presentations and great discussions.
URL:https://practicalcsm.com/event/cambridge-customer-success-meetup-cambridge-tech-week-edition/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1752824663601.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T020000
DTEND;TZID=UTC:20250924T100000
DTSTAMP:20260409T024152
CREATED:20250729T095011Z
LAST-MODIFIED:20250729T095011Z
UID:10000512-1758592800-1758708000@practicalcsm.com
SUMMARY:THE FUTURE OF CUSTOMER SUCCESS: 2025 & BEYOND
DESCRIPTION:The Future of Customer Success: 2025 & Beyond brings together industry leaders and innovators to explore how data\, AI\, and cross-functional collaboration can elevate customer experience and scale success. From building agile CS teams to creating hyper-personalized journeys\, this summit offers a forward-thinking space to share insights\, foster connections\, and shape the future of customer relationships. It’s the ultimate event for anyone serious about customer-centric transformation. \nGet ready to unlock future-ready strategies that transform Customer Success into a true engine of loyalty and growth.
URL:https://practicalcsm.com/event/the-future-of-customer-success-2025-beyond/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1751948384557.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T150000
DTEND;TZID=UTC:20250923T160000
DTSTAMP:20260409T024152
CREATED:20250914T181329Z
LAST-MODIFIED:20250914T181329Z
UID:10000523-1758639600-1758643200@practicalcsm.com
SUMMARY:Behind the Strategy: The Tech Ecosystem Powering Scaled CX
DESCRIPTION:When people talk about tech stacks\, the conversation usually stops at a list of tools. But here’s the reality: the stack is not the strategy. It’s the support behind it. \nIn today’s world of blurred lines between customer education\, community\, in-app guidance\, and digital success\, the pressure is on: \n\nAI tools are hitting the market daily\nExecs are demanding consolidation and ROI\nResponsibilities for CX leaders keep expanding\n\nSo how do you cut through the noise and actually make this work? \nWhat You’ll Hear:\n\nFrom “Stack” to “Ecosystem” → How to view your tools as part of a bigger system that supports strategy\, not distracts from it\nWhat’s Changed in 10 Years → Why the old linear maturity model doesn’t fit when customer needs and learning styles keep evolving\nAI’s Real Role → Where automation and AI add value\, and where they’re just noise\nWorkflows That Scale → Practical examples where people\, processes\, and tools come together to deliver impact across the post-sale experience\nStraight Talk From the Field → Two seasoned leaders who’ve managed stacks across multiple companies and vendors\, with all the scars (and wins) to show for it\n\nWhy Join?\nIf you’re leading Academy\, Community\, or Digital CS and are tired of the “buy our product” spin\, this conversation is for you. \nYou’ll leave with: \n\nA clearer framework for how to think about your ecosystem in today’s CX landscape\nStories and lessons from leaders who’ve been through vendor sprawl\, rebuilds\, and executive pressure\n\nInspiration and support for building workflows that scale — powered by great people and the right tools\, not shiny distractions
URL:https://practicalcsm.com/event/behind-the-strategy-the-tech-ecosystem-powering-scaled-cx/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/09/Release-Newsletter-CC-Q1-FY26-Google-Docs-2025-06-04-at-2.38.55-PM.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T160000
DTEND;TZID=UTC:20250923T170000
DTSTAMP:20260409T024152
CREATED:20250914T182512Z
LAST-MODIFIED:20250914T182512Z
UID:10000527-1758643200-1758646800@practicalcsm.com
SUMMARY:Quality isn’t an Option; It’s the Key to Unlocking Long-Term Success
DESCRIPTION:About this talk\n\nIn light of recent high-profile network disruptions\, the urgency for robust quality management to protect critical infrastructure systems and services has never been clearer. As Information and Communications Technology (ICT) becomes the backbone of our modern society\, the industry is at a crucial crossroads to elevate Quality Management to the forefront. Transitioning from reactive fixes to proactive prevention is not just a change\, it’s a competitive strategy that promises to dramatically boost performance\, enhance market responsiveness\, and deepen customer loyalty. Don’t miss the chance to learn from top industry experts about their quality management strategies by joining our exclusive webinar.
URL:https://practicalcsm.com/event/quality-isnt-an-option-its-the-key-to-unlocking-long-term-success/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/09/image_1053578.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T190000
DTEND;TZID=UTC:20250923T193000
DTSTAMP:20260409T024152
CREATED:20250914T182321Z
LAST-MODIFIED:20250914T182321Z
UID:10000526-1758654000-1758655800@practicalcsm.com
SUMMARY:Kicking Off Client Conversations with Confidence in Direct Advisory Suite
DESCRIPTION:About this talk\n\nJoin this session to kickoff our new Client-Centric Webinar series- workshops dedicated to showcasing a typical client interaction and how you can succeed using Morningstar Direct Advisory Suite. Discover how to transform a first-time client meeting into a success story. Learn to import\, analyze\, and compare client data efficiently using Morningstar Direct Advisory Suite.
URL:https://practicalcsm.com/event/kicking-off-client-conversations-with-confidence-in-direct-advisory-suite/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/09/image_1055825.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250924T140000
DTEND;TZID=UTC:20250924T150000
DTSTAMP:20260409T024152
CREATED:20250914T181434Z
LAST-MODIFIED:20250914T181434Z
UID:10000524-1758722400-1758726000@practicalcsm.com
SUMMARY:Women in Customer Success Preparing for AI and Agents
DESCRIPTION:AI in Customer Success is evolving quickly. What started with assistants that summarise calls or draft emails has now advanced to intelligent agents that can run entire playbooks. Picture a renewal agent sending emails\, making calls\, updating the CRM\, and escalating risks\, all within the guardrails you define. \nThis session will explore how Agentic AI is reshaping CS roles and workflows\, why it will not replace humans but instead change how we scale\, and the practical steps you can take today to prepare your team. \nWe’ll explore: \n\nHow AI agents disrupt the old “growth = more headcount” model\nWhere AI delivers meaningful value in CS\, and where it still falls short\nPractical\, low-lift steps to prepare: cleaning your data\, setting guardrails\, and upskilling your team\n\nWalk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents.
URL:https://practicalcsm.com/event/women-in-customer-success-preparing-for-ai-and-agents/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/09/Preparing-for-AI-and-Agents_Resource-Tile.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250925T080000
DTEND;TZID=UTC:20250925T170000
DTSTAMP:20260409T024152
CREATED:20250914T190552Z
LAST-MODIFIED:20250914T190552Z
UID:10000532-1758787200-1758819600@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/09/DeepTarget.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250925T113000
DTEND;TZID=UTC:20250925T133000
DTSTAMP:20260409T024152
CREATED:20250914T180812Z
LAST-MODIFIED:20250914T180812Z
UID:10000522-1758799800-1758807000@practicalcsm.com
SUMMARY:COFFEE & CONVERSATION
DESCRIPTION:On September 25th\, Wednesday Women cofounders Leslie Greenwood and Melissa Moody and Sarah Kiley from ChurnZero will host executive women in the DC area for delightful conversation and delicious coffee. \nInterested in joining us? Please register below. \nLocation: Bluestone Lane Dupont Circle Coffee Shop\n1150 Connecticut Ave NW\, Washington\, DC 20036 \n  \nWhen: September 25\, 2025 from 7:30-9:30 am EST\nThis event is generously brought to you by our partner ChurnZero. \nWHAT MAKES THIS EVENT SO SPECIAL?\nWednesday Women events are a unique chance to gather in support of our mission: to amplify women you should know\, learn from\, and be inspired by. \n• Not your standard networking event: We go beyond the basics to facilitate deep\, impactful connection.\n• Relaxed\, yet professional atmosphere: Ditch the typical small talk. This group will feel like old friends.\n• No selling or pitching: Our focus is purely on shared growth and support.
URL:https://practicalcsm.com/event/coffee-conversation/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/09/Screenshot-2025-04-30-at-7.22.03-AM-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250929
DTEND;VALUE=DATE:20251004
DTSTAMP:20260409T024152
CREATED:20250718T105714Z
LAST-MODIFIED:20250718T105714Z
UID:10000509-1759104000-1759535999@practicalcsm.com
SUMMARY:NYC Customer Success Week 2025
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/nyc-customer-success-week-2025/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/CSWEEK-NYC.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250930T130000
DTEND;TZID=UTC:20251001T220000
DTSTAMP:20260409T024152
CREATED:20250729T095208Z
LAST-MODIFIED:20250729T095208Z
UID:10000513-1759237200-1759356000@practicalcsm.com
SUMMARY:2025 NYC Customer Success Week
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/2025-nyc-customer-success-week/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1748322141035.png
END:VEVENT
END:VCALENDAR