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X-WR-CALNAME:Practical CSM
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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251105T160000
DTEND;TZID=UTC:20251105T170000
DTSTAMP:20260408T232054
CREATED:20251024T114630Z
LAST-MODIFIED:20251024T114630Z
UID:10000555-1762358400-1762362000@practicalcsm.com
SUMMARY:From silos to success: Creating a seamless customer journey
DESCRIPTION:Join our expert panel for a virtual discussion on how customer success professionals can unify sales\, services\, success\, and support to achieve a truly connected customer journey. \nLearn how a unified customer data strategy is the key to driving long-term growth\, reducing churn\, and delivering personalized experiences at every stage. \nCan’t make it live? Don’t worry\, we’ll still send you the recording. \n\n\n\nWhy attend?\nIn this session\, you’ll discover how to: \n\nGain a 360° view of the customer journey by connecting your core business functions.\nDrive predictable revenue and reduce costs with better visibility and best-practice orchestration.\nCreate personalized customer experiences by seamlessly connecting every stage – from sales and service delivery to ongoing success and support.\n\nKey challenges we’ll tackle:\n\nDisconnected systems and siloed data that block a holistic view of the customer lifecycle.\nInefficient\, manual processes that slow teams down.\nCustomer churn and low renewals due to lack of insights and proactive engagement.\n\nMeet the experts\nWe’ll be joined by Chris Petty\, Senior Director Strategic Sales Programs\, and Will Spice\, VP Product Management\, both from Certinia. \nWith over two decades of experience\, Chris offers extensive technological expertise and a comprehensive understanding of business process efficiency and productivity enhancements. \nWill leads the product design\, development\, and engineering teams to deliver a solution that enables organizations to leverage one platform and one team to deliver one value journey to maximize customer lifetime value. \nWho should attend?\nCustomer professionals and leaders looking to: \n\nImprove cross-functional collaboration\nLeverage data to deliver measurable outcomes\nBuild stronger\, longer-lasting customer relationships
URL:https://practicalcsm.com/event/from-silos-to-success-creating-a-seamless-customer-journey/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251111T043000
DTEND;TZID=UTC:20251112T123000
DTSTAMP:20260408T232054
CREATED:20250914T190113Z
LAST-MODIFIED:20250914T190113Z
UID:10000531-1762835400-1762950600@practicalcsm.com
SUMMARY:OATUG India Oracle E-Business Suite Customer Summit 2025
DESCRIPTION:Overview\nJoin us in person for an exciting 2-day interaction with Oracle product leadership and industry peers \nExpect a specially curated program of EBS roadmap\, updates and customer success stories \nWe are pleased to invite you to OATUG EBS customer event. The event focus will be on Oracle E-Business Suite Strategy\, EBS on Oracle Cloud Infrastructure\, and Enterprise Command Center\, with a deep dive into EBS Manufacturing\, Logistics\, EAM\, Projects and Procurement. \nWe look forward to meeting with you there.
URL:https://practicalcsm.com/event/oatug-india-oracle-e-business-suite-customer-summit-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251112
DTEND;VALUE=DATE:20251114
DTSTAMP:20260408T232054
CREATED:20251017T155229Z
LAST-MODIFIED:20251017T155229Z
UID:10000546-1762905600-1763078399@practicalcsm.com
SUMMARY:Shaping the Future of Customer Success in EMEA
DESCRIPTION:Meet the Visionaries Redefining Customer Success—In Just Two Days\n\nPulse is more than a conference; it’s the gathering place for innovators\, leaders\, and doers in customer success. From AI-powered strategies to actionable growth plans\, you’ll walk away with the tools and inspiration to drive real impact. This is the event you can’t afford to miss—register now and be part of the conversation shaping the future of customer success.
URL:https://practicalcsm.com/event/shaping-the-future-of-customer-success-in-emea/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251112T130000
DTEND;TZID=UTC:20251113T213000
DTSTAMP:20260408T232054
CREATED:20250729T101211Z
LAST-MODIFIED:20250729T101211Z
UID:10000516-1762952400-1763069400@practicalcsm.com
SUMMARY:Customer Success Summit | Toronto | November 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-toronto-november-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T170000
DTEND;TZID=UTC:20251113T180000
DTSTAMP:20260408T232054
CREATED:20251111T130643Z
LAST-MODIFIED:20251111T130643Z
UID:10000558-1763053200-1763056800@practicalcsm.com
SUMMARY:Remedy to BMC Helix ITSM Migration – Featuring Vodafone’s Customer Success
DESCRIPTION:Discover how leading enterprises are transforming IT service management by migrating from on-premises Remedy to cloud-native BMC Helix ITSM. Join us for this exclusive session where BMC experts share proven strategies\, and Vodafone reveals how they modernised their global ITSM for smarter\, faster service delivery. \nAs enterprises modernize their IT landscapes\, the move from on-premises Remedy to the cloud-native BMC Helix ITSM platform is enabling faster\, smarter\, and more connected service management. Join us for this exclusive webinar\, “Remedy to BMC Helix ITSM Migration and the pleasure of Vodafone sharing their success story. In this session we’ll share real-world insights\, best practices\, and lessons learned from one of the world’s leading telecommunications companies. \nOur BMC experts will walk you through the complete migration journey from initial assessment to post-migration optimization\, highlighting how organizations can unlock the full potential of AI-driven service delivery with BMC Helix. \nYou’ll also hear how Vodafone successfully transformed its global ITSM environment\, achieving improved agility\, operational efficiency\, and user experience through a seamless migration from BMC Remedy to Helix ITSM. \nKey Takeaways:\nStrategic Value: Why organizations are accelerating their shift from Remedy to Helix ITSM\nMigration Blueprint: A step-by-step approach to ensure a smooth\, low-risk migration\nTechnology Enablers: Harnessing cloud\, AI\, and automation for smarter IT operations\nLessons Learned: Common challenges and proven best practices for success\nVodafone’s Transformation Story: How Vodafone modernized its ITSM landscape to deliver faster\, more intelligent service outcomes\nFuture Vision: Building a resilient\, data-driven\, and proactive ITSM ecosystem with Helix\nTarget Audience: \nHelix and Remedy administrators\, ITSM managers\, transformation leaders\, and anyone responsible for driving IT modernization and service excellence.
URL:https://practicalcsm.com/event/remedy-to-bmc-helix-itsm-migration-featuring-vodafones-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260408T232054
CREATED:20251017T160308Z
LAST-MODIFIED:20251017T160308Z
UID:10000547-1763056800-1763060400@practicalcsm.com
SUMMARY:Content Operations in the Age of AI
DESCRIPTION:80% of organizations are using AI\, but only 29% report moderate or fast progress in scaling it. That’s one of many insights coming out of Content Science’s latest update from the world’s largest study of content operations. In this webinar\, Colleen Jones and Christopher Jones\, PhD\, will delve into what the newest research with more than 100 professionals\, leaders\, and executives says about the current state of content operations—and what it means for you. \nWebinar attendees will: \n• Learn about the promising shift to more mature content operations.\n• Understand the new obstacles to maturing content operations maturity today.\n• Gain insight into what the most successful organizations do differently.\n• Learn why maturing content operations is the secret to success with AI.\n• Gain perspective from leaders with top organizations such as ServiceNow\, Akoya\, Red Hat\, and EE. \nAttendees also will get a link to access the in-depth report and a chance to win a copy of the book\, “The Content Advantage.” \nEach 60-minute episode of Coffee and Content is recorded live. On-demand recordings are made available shortly after the live show ends. \nThis show is brought to you by The Content Wrangler and Content Science and is sponsored by Heretto\, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.
URL:https://practicalcsm.com/event/content-operations-in-the-age-of-ai/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260408T232054
CREATED:20251017T160755Z
LAST-MODIFIED:20251017T160755Z
UID:10000548-1763056800-1763060400@practicalcsm.com
SUMMARY:Your Roadmap to Driving Conversions with Effective Lead Follow-Up
DESCRIPTION:Research indicates that while only 2% of sales conversions are made during the first point of contact\, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates\, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues to orchestrate personalized outreach and lead follow-up to create more quality touchpoints during this window of opportunity. \nIf you are facing continuous pressure to build sales pipeline\, listen in as members of Informa TechTarget’s award-winning Customer Success team share a proven blueprint for effective lead follow-up. You’ll learn how to engage buyers by incorporating nurture programs\, optimizing SDR motions\, and empowering tailored sales outreach with intent data. You’ll also get insights into how marketing automation\, integration platforms\, and even artificial intelligence can help boost ROI and increase conversions at scale.
URL:https://practicalcsm.com/event/your-roadmap-to-driving-conversions-with-effective-lead-follow-up/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251114T170000
DTEND;TZID=UTC:20251114T180000
DTSTAMP:20260408T232054
CREATED:20251111T140537Z
LAST-MODIFIED:20251111T141517Z
UID:10000561-1763139600-1763143200@practicalcsm.com
SUMMARY:Turning Resistance into Results: Winning Buy-In for Sales–CS Alignment
DESCRIPTION:Pass the Baton\, not the Buck: Driving Sales to Post-Sales Alignment\nIn this 3-part Totango webinar series\, we will be exploring the world of Sales to post-Sales alignment\, compiling tactical lessons\, downloadable templates\, and tangible best practices learned across hundreds of Totango customers. \nOnce your alignment framework is in place\, the next challenge is buy-in. This session covers how to engage reluctant stakeholders\, position alignment as a growth driver — not admin work — and gain adoption without relying on top-down mandates.
URL:https://practicalcsm.com/event/turning-resistance-into-results-winning-buy-in-for-sales-cs-alignment/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251118T140000
DTEND;TZID=UTC:20251118T150000
DTSTAMP:20260408T232054
CREATED:20251110T121520Z
LAST-MODIFIED:20251110T121520Z
UID:10000556-1763474400-1763478000@practicalcsm.com
SUMMARY:Churn is NOT a Customer Success Problem\, Episode 3
DESCRIPTION:For years\, you’ve been saying it: Customer Success can’t solve churn alone. \nYou’ve witnessed firsthand how sales overpromises\, product gaps\, and organizational silos undermine even the most dedicated CS efforts. Now\, we have the data to prove it. \nThe Data Reveals:\n• Churn is a Systemic Issue\n• Product is Key\n• Broken Promises Kill Relationships
URL:https://practicalcsm.com/event/churn-is-not-a-customer-success-problem-episode-3/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251118T190000
DTEND;TZID=UTC:20251118T200000
DTSTAMP:20260408T232054
CREATED:20251111T143212Z
LAST-MODIFIED:20251111T143212Z
UID:10000563-1763492400-1763496000@practicalcsm.com
SUMMARY:From Dashboards to Action: AI Agents and the Future of Customer Success
DESCRIPTION:Overview\n\n\nChallenges\n\nCustomer Success leaders struggle to predict churn and act on insights fast enough. Fragmented data and manual workflows slow response times—AI agents solve this by automating action and bridging teams across support\, delivery\, and success.\n\nSummary\n\nThis webinar explores how AI agents are transforming Customer Success by moving from passive insights to proactive action. You’ll learn how automation\, predictive intelligence\, and agentic AI are reshaping how teams prevent churn\, drive renewals\, and deliver measurable outcomes.
URL:https://practicalcsm.com/event/from-dashboards-to-action-ai-agents-and-the-future-of-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251119T140000
DTEND;TZID=UTC:20251121T220000
DTSTAMP:20260408T232054
CREATED:20250729T101601Z
LAST-MODIFIED:20250729T101601Z
UID:10000517-1763560800-1763762400@practicalcsm.com
SUMMARY:Customer Success Summit | Chicago | November 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-chicago-november-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251119T190000
DTEND;TZID=UTC:20251119T200000
DTSTAMP:20260408T232054
CREATED:20251017T163137Z
LAST-MODIFIED:20251017T163424Z
UID:10000552-1763578800-1763582400@practicalcsm.com
SUMMARY:Meet ChurnZero's AI Agents: Your new teammates for customer growth
DESCRIPTION:AI is shaping how customer teams work and scale. Join You Mon Tsang and Abby Hammer for a first-hand look at how ChurnZero’s AI Agents turn complexity into clarity; automating routine work\, surfacing insights\, and taking action so you can focus on strategy\, relationships\, and growth. \nYou’ll get an inside tour of ChurnZero’s new AI Marketplace\, where your team can choose and deploy purpose-built AI Agents that don’t just inform your work\, but perform it. You’ll also get to know your new digital teammates— our first batch of AI agents\, engineered by CS experts to amplify your people\, turn dialogue into direction\, and turn friction into flow. \nKey takeaways: \n\n\n\nSee how ChurnZero AI Agents automate work and take action in real workflows\nExplore the AI Marketplace and learn how to deploy agents across your team\nGet practical ideas for using AI to deliver more value today\n\n\n\nOur Speakers:
URL:https://practicalcsm.com/event/meet-churnzeros-ai-agents-your-new-teammates-for-customer-growth/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T170000
DTEND;TZID=UTC:20251120T180000
DTSTAMP:20260408T232054
CREATED:20250914T191517Z
LAST-MODIFIED:20250914T191517Z
UID:10000534-1763658000-1763661600@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars-3/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T170000
DTEND;TZID=UTC:20251120T180000
DTSTAMP:20260408T232054
CREATED:20251110T130500Z
LAST-MODIFIED:20251110T130500Z
UID:10000557-1763658000-1763661600@practicalcsm.com
SUMMARY:Workshop: Let’s Build Your First Customer Success AI Agent
DESCRIPTION:AI Agents are transforming how Customer Success teams work — from surfacing risk signals to drafting personalized outreach and automating routine tasks. \nJoin this interactive\, small-group workshop (limited to 15 participants) to explore how you can design and launch your own Customer Success AI Agent. \nTogether\, we’ll:\n💡 Break down what an AI Agent is and why it matters for CS.\n🤖 Explore live examples of real CS Agents in action.\n🧠 Identify where your team spends the most time.\n⚙️ Build your first AI Agent live using CoWrkr and ChatGPT. \nYou’ll leave with:\n✅ a reusable AI Agent design canvas\,\n✅ practical ideas to bring AI into your customer workflows. \nTo ensure meaningful discussion and relevant peer interaction\, attendance is limited to professionals in one of the following categories:\n👤 Customer Success Professional\n📊 CS Ops / RevOps Professional or Lead\n🚀 SaaS Founder scaling post-sales \n👥 Only 15 spots — first come\, first served.\n🎟 RSVP to secure your seat!
URL:https://practicalcsm.com/event/workshop-lets-build-your-first-customer-success-ai-agent/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T180000
DTEND;TZID=UTC:20251120T190000
DTSTAMP:20260408T232054
CREATED:20251111T135058Z
LAST-MODIFIED:20251111T135058Z
UID:10000560-1763661600-1763665200@practicalcsm.com
SUMMARY:Reducing Cost to Serve with AI and Agentic
DESCRIPTION:Every CS leader wants to scale\, but how do you do it without losing the quality\, trust\, and outcomes your customers expect? \nIn this session with Gainsight’s SVP of Strategy and Market Development\, and MoEngage’s Sr. Manager of CS Enablement\, learn how top teams are using intelligent agents and AI to reduce cost to serve\, streamline operations\, and free up CSM capacity. \nWhat you’ll take away: \n\nHow to free up your CSMs time to focus on strategic accounts by offloading repetitive tasks to intelligent agents\nStrategies to guide customers efficiently to value with AI—without increasing headcount\nInsights on how to prioritize smarter with real-time customer intelligence that drive measurable outcomes
URL:https://practicalcsm.com/event/reducing-cost-to-serve-with-ai-and-agentic/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251129T090000
DTEND;TZID=UTC:20251129T110000
DTSTAMP:20260408T232054
CREATED:20251111T131630Z
LAST-MODIFIED:20251111T131630Z
UID:10000559-1764406800-1764414000@practicalcsm.com
SUMMARY:Vancouver Customer Success: “AI across the Customer Success Journey"
DESCRIPTION:🌆 Vancouver Customer Success Community: “AI Across the Customer Journey” \nJoin Vancouver’s growing Customer Success community for an evening of learning\, inspiration\, and networking — featuring three rapid\, high-impact talks on how CS leaders are applying AI across the customer journey. \nThis session moves beyond theory and into real-world applications\, covering how AI can accelerate onboarding\, improve handovers\, and strengthen retention. Whether you’re a CSM\, CS leader\, or RevOps professional\, this event is designed to spark ideas you can take back to your team the next day. \n💡 Featured Talks \n1️⃣ Liz Lee — CSM Onboarding with AIFounder\, eleeconsulting.ca | Former early CS leader at HootsuiteHow AI can accelerate CSM onboarding and support continuous enablement throughout the customer lifecycle. Includes practical tips for navigating client AI policies and creative workarounds for restricted environments. \n2️⃣ Ellie Hutton — Sales-to-CS Handover with AIFractional CX Executive & Coach | Former VP of CX at Vision Critical (now Alida)Live demo: using a custom GPT to streamline and enhance the sales-to-CS handover process\, driving better alignment and customer outcomes. \n3️⃣ Alicia Taggio — Retention & Feedback with AIDirector of Customer Success\, Tradable Bits | Former Customer Marketing at HootsuiteHow to leverage tools like Gong and Grain to identify churn risks\, extract feedback trends\, and craft data-driven product stories that resonate. \n👥 Hosted by Michelle Bucek\, Senior CS Leader at Fable\, who brings 14 years of CS experience and a mission to strengthen Vancouver’s CS community.
URL:https://practicalcsm.com/event/vancouver-customer-success-ai-across-the-customer-success-journey/
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