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X-WR-CALNAME:Practical CSM
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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251203T080000
DTEND;TZID=UTC:20251204T170000
DTSTAMP:20260408T214825
CREATED:20250729T101736Z
LAST-MODIFIED:20250729T101736Z
UID:10000518-1764748800-1764867600@practicalcsm.com
SUMMARY:Customer Success Summit | London | December 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-london-december-2025/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251205T170000
DTEND;TZID=UTC:20251205T180000
DTSTAMP:20260408T214825
CREATED:20251111T141007Z
LAST-MODIFIED:20251111T141007Z
UID:10000562-1764954000-1764957600@practicalcsm.com
SUMMARY:How to Track\, Incentivize\, & Comp for Sales to Post-Sales Alignment
DESCRIPTION:Pass the Baton\, not the Buck: Driving Sales to Post-Sales Alignment\nIn this 3-part Totango webinar series\, we will be exploring the world of Sales to post-Sales alignment\, compiling tactical lessons\, downloadable templates\, and tangible best practices learned across hundreds of Totango customers. \nAlignment without accountability fades fast. Learn how to operationalize alignment through shared KPIs\, dashboards\, and incentive structures that keep Sales and post-Sales teams focused on customer value and measurable outcomes. \nRegister once\, and you will receive invites to all three sessions.
URL:https://practicalcsm.com/event/how-to-track-incentivize-comp-for-sales-to-post-sales-alignment/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251205T190000
DTEND;TZID=UTC:20251205T200000
DTSTAMP:20260408T214825
CREATED:20251128T173106Z
LAST-MODIFIED:20251128T173106Z
UID:10000564-1764961200-1764964800@practicalcsm.com
SUMMARY:The AI Revolution in Customer Success
DESCRIPTION:We all know how critical Customer Success is to so many organizations\, and AI is quickly changing the landscape as leaders like you deliver value to customers and the company. \nIn our research\, we see Gartner’s prediction that agentic AI will autonomously resolve 80% of common issues by 2029\, and TSIA’s revelation that 60% of organizations still haven’t invested in AI for customer success. As we reach an inflection point\, we are looking for leaders like you to tell your stories\, perspectives\, and insights into the future of CS and AI’s impact. \nJoin us for podcast to hear directly from customer success leaders like John Durocher\, Shane Hughes\, and Cesar Sanchez as they break down where AI is truly reshaping Customer Success today. They’ll cut through the noise\, challenge the myths\, and open the door to a future that’s still very much unwritten. And the best part? It’s not too late to take the pen and lead the conversation yourself.
URL:https://practicalcsm.com/event/the-ai-revolution-in-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251208T080000
DTEND;TZID=UTC:20251210T180000
DTSTAMP:20260408T214825
CREATED:20251128T173744Z
LAST-MODIFIED:20251128T174127Z
UID:10000565-1765180800-1765389600@practicalcsm.com
SUMMARY:DTCSM – Cisco Customer Success Manager
DESCRIPTION:The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully\, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course\, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers. \nThis course is based on understanding the customer lifecycle and how to optimize that journey\, increasing the value realized by the customer\, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam\, you earn the Cisco Customer Success Manager Specialist certification.
URL:https://practicalcsm.com/event/dtcsm-cisco-customer-success-manager/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251208T150000
DTEND;TZID=UTC:20251208T180000
DTSTAMP:20260408T214825
CREATED:20251128T174021Z
LAST-MODIFIED:20251128T174021Z
UID:10000566-1765206000-1765216800@practicalcsm.com
SUMMARY:HubSpot AI Agents: From Prospecting to Customer Success
DESCRIPTION:Join us offline for an interactive and practical deep-dive into deploying AI Agents across your HubSpot portal – from first touch to customer retention. \nWhether you’re a RevOps professional\, GTM leader\, or HubSpot admin\, you’ll see live AI agent demos\, real implementation patterns\, and get hands-on guidance from a certified Revenue Architect and Platinum Hubspot Solution Partner at RevTech Agency. \nSee you on Monday!
URL:https://practicalcsm.com/event/hubspot-ai-agents-from-prospecting-to-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251216T170000
DTEND;TZID=UTC:20251216T180000
DTSTAMP:20260408T214825
CREATED:20251209T104556Z
LAST-MODIFIED:20251209T104556Z
UID:10000569-1765904400-1765908000@practicalcsm.com
SUMMARY:Turning voice of the customer into revenue: Lessons in product-led growth
DESCRIPTION:A behind-the-scenes look at how Malwarebytes turned customer feedback into their biggest growth lever. \nJoin Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity platform scale their VoC program\, build internal alignment\, and transform transparency into a powerful growth engine —driving revenue growth in a highly competitive\, mature market. \nYou’ll walk away with:\n– How to build feedback loops that close the gap between customer input and company action.\n– Practical examples of how to operationalize PLG with tools\, workflows\, AI-powered analysis\, and councils that drive alignment and faster decisions.\n– Proven frameworks for measuring success beyond NPS to connect customer experience directly to business outcomes.\n– Ways to turn customer advocacy into growth\, retention\, and revenue by scaling reviews\, referrals\, and storytelling across channels. \nWhether you’re a product leader\, CX strategist\, or growth marketer\, you’ll walk away with actionable ways to build stronger relationships and drive measurable impact.
URL:https://practicalcsm.com/event/turning-voice-of-the-customer-into-revenue-lessons-in-product-led-growth/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251216T230000
DTEND;TZID=UTC:20251217T000000
DTSTAMP:20260408T214825
CREATED:20251209T110858Z
LAST-MODIFIED:20251209T110858Z
UID:10000570-1765926000-1765929600@practicalcsm.com
SUMMARY:Roundtable: Turning Real-Time CX Signals into Business Results
DESCRIPTION:Four big brands. One live\, unscripted discussion on how modern CX teams move from dashboards to real impact. \nCustomer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir? \nThis isn’t your typical webinar. It’s a live\, candid roundtable featuring CX leaders from Hyatt\, Intuit\, Zoom and Medallia—and you’re invited to join the conversation. Moderated by CMSWire Editor-in-Chief Dom Nicastro\, come hear how they’re modernizing feedback programs and learn how you can do the same. \nWe’ll be discussing: \n\nHow these brands use real-time customer signals to drive faster\, smarter decisions\nWhy AI isn’t magic—it needs context to actually move the needle\nStrategies to embed insights across teams\, from frontline to C-suite\nThe right way to balance automation and human expertise for scalable CX\n\nDon’t miss this chance to talk CX with leaders who’ve been there\, done that. Save your spot and be part of the discussion.
URL:https://practicalcsm.com/event/roundtable-turning-real-time-cx-signals-into-business-results/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251217T083000
DTEND;TZID=UTC:20251217T120000
DTSTAMP:20260408T214825
CREATED:20251211T092712Z
LAST-MODIFIED:20251211T092712Z
UID:10000573-1765960200-1765972800@practicalcsm.com
SUMMARY:SAP BusinessObjects Innovation\, Customer Success Stories
DESCRIPTION:Join our next Webinar Need4viz Success Stories – Customer Use Cases. \nHow are organizations like d2i\, McKesson\, Chantiers de l’Atlantique transforming their use of SAP Web Intelligence?\nJoin this exclusive webinar to discover:\n– Real-world use cases powered by N4V FOR WEBI\n– How to move from static reports to dynamic\, interactive dashboards\n– Concrete benefits: time savings\, stronger adoption\, and instant insights\n– Don’t miss this opportunity to see how N4V FOR WEBI delivers real value to organizations across all industries.\nIf you haven’t registered yet\, now’s the time to do so.
URL:https://practicalcsm.com/event/sap-businessobjects-innovation-customer-success-stories/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251218T130000
DTEND;TZID=UTC:20251218T140000
DTSTAMP:20260408T214825
CREATED:20250914T183241Z
LAST-MODIFIED:20250914T183241Z
UID:10000529-1766062800-1766066400@practicalcsm.com
SUMMARY:Episode 4 – Voices from the Cloud: Stories\, Strategies & Successes
DESCRIPTION:About this talk\n\nIn this special episode of the Qualys EMEA Cloud Security series\, you’ll hear from practitioners and strategists from Qualys partners and real-world examples of Cloud Security in practice from our EMEA customers. \nOur discussion will explore what best practice looks like in production cloud environments\, covering practical strategies\, lessons learned\, and proven approaches to securing complex cloud architectures. \nThrough real examples of success\, you’ll gain actionable insights to elevate your own cloud security programs and better integrate security into dynamic\, modern infrastructure. \nWhat you’ll learn:\n– Concrete examples of how organisations overcame vulnerability management challenges by adopting integrated cloud security solutions.\n– The business benefits of continuous vulnerability monitoring\, including improved operational efficiency\, regulatory compliance and enhanced client trust.\n– Strategies these organisations used to integrate vulnerability management into their services—such as leveraging automation and building a business riskbased approach.
URL:https://practicalcsm.com/event/episode-4-voices-from-the-cloud-stories-strategies-successes/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251218T170000
DTEND;TZID=UTC:20251218T180000
DTSTAMP:20260408T214825
CREATED:20250914T192037Z
LAST-MODIFIED:20250914T192037Z
UID:10000536-1766077200-1766080800@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars-4/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251218T200000
DTEND;TZID=UTC:20251218T210000
DTSTAMP:20260408T214825
CREATED:20251211T100535Z
LAST-MODIFIED:20251211T100535Z
UID:10000574-1766088000-1766091600@practicalcsm.com
SUMMARY:Greatest Hits in Digital CX 2025
DESCRIPTION:Join our upcoming webinar where we are pulling the greatest hits together in one fast session with Eric Mistry from Zapier and Caroline Van Dyke from Skilljar by Gainsight. \nExpect banter\, highlight reels\, a few memes\, and of course\, plenty of time for your questions. \nWhat this is: \n\nA fast\, fun\, Weekend-Update-style recap of the year\nHosted by Eric Mistry (Zapier) and Caroline van Dyke (Skilljar & Gainsight)\nA live conversation featuring real talk\, light (or heavy) banter\, and YOUR live questions\nThe highlights you actually need before 2026 planning begins\n\nWhat you’ll get: \n\nThe top shifts in Education\, Community\, and Digital CS\nWhy these programs now function as one connected learning ecosystem\nThe sound bites and takeaways that shaped the year\nThe templates\, frameworks\, and tools you’ll want for January\nClear signals on driving adoption\, retention\, engagement\, and support deflection\nPeople to follow\, ideas to revisit\, and advice to take or leave\n\nSave your spot\, we’ll see you there\, ugly holiday sweaters and all!
URL:https://practicalcsm.com/event/greatest-hits-in-digital-cx-2025/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251222T220000
DTEND;TZID=UTC:20251222T230000
DTSTAMP:20260408T214825
CREATED:20251211T091827Z
LAST-MODIFIED:20251211T091827Z
UID:10000572-1766440800-1766444400@practicalcsm.com
SUMMARY:Support x Success: Building Collaborative Customer Workflows
DESCRIPTION:We’ll show you how customer support and success teams can build collaborative workflows\, share account context\, and act on the same signals to improve retention and customer outcomes. You’ll learn how support tickets surface critical signals for health scoring and renewals\, and what to look for in a unified post-sales platform that brings your entire post-sales team under one roof.
URL:https://practicalcsm.com/event/support-x-success-building-collaborative-customer-workflows/
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