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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260401T170000
DTEND;TZID=UTC:20260401T180000
DTSTAMP:20260521T192305
CREATED:20260320T112552Z
LAST-MODIFIED:20260320T112552Z
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SUMMARY:Customer Success is a Lie: GRR - The Hidden Promise
DESCRIPTION:Customer Success Universe! 🌍 \nRSVP today to join me\, Matt Grasela\, Anthony DeShazor and Tamika Brunetti on Wednesday\, April 1\, 2026\, at 11 AM CT\, as we expand on something you did not expect me to say about Customer Success! \nTopic: GRR The Hidden Lie that includes TCV\, marks contraction and inflates revenue stability. \nCustomer Succes is a Lie: A provocative\, myth-busting session on why many Customer Success organizations think they’re practicing CS—yet still fail to deliver meaningful\, repeatable\, revenue-driving outcomes.
URL:https://practicalcsm.com/event/customer-success-is-a-lie-grr-the-hidden-promise/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260407T180000
DTEND;TZID=UTC:20260407T190000
DTSTAMP:20260521T192305
CREATED:20260320T113802Z
LAST-MODIFIED:20260330T193400Z
UID:10000611-1775584800-1775588400@practicalcsm.com
SUMMARY:The New Rules of CS: Stop Tracking Adoption. Start Predicting Retention
DESCRIPTION:If you’re just measuring logins and clicks\, you’re not actually tracking adoption. You’re just reporting. Most adoption metrics measure logins and clicks\, which were useful when companies measured CS on activity. In 2026\, it’s more important than ever that your adoption metrics tell you  who’s realizing value\, who’s at risk\, or who’s on track to grow. \nIn this webinar\, Gainsight’s Sr. Manager of Digital CS\, Jared Block\, will break down why traditional adoption signals can miss the mark\, give leaders a false sense of renewal confidence\, mislead health scores\, and make it harder for CSMs to focus where it counts. \nYou’ll also learn: \n\nWhat signal-driven adoption looks like in practice\, and how it helps teams focus where outcomes are possible\nHow to deliver a consistent and scalable adoption motion that goes beyond “one-size-fits-all”\nHow to demonstrate value so the impact is obvious long before renewal
URL:https://practicalcsm.com/event/the-new-rules-of-cs-stop-tracking-adoption-start-predicting-retention/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260408T150000
DTEND;TZID=UTC:20260409T220000
DTSTAMP:20260521T192305
CREATED:20260305T095025Z
LAST-MODIFIED:20260305T095025Z
UID:10000606-1775660400-1775772000@practicalcsm.com
SUMMARY:AI Customer Success Summit | April 2026 | Free virtual event
DESCRIPTION:Unlock AI-driven strategies to automate workflows\, map smarter touchpoints\, analyze feedback\, reduce churn\, and future-proof your CSM role. \nLevel up your Customer Success strategy and learn specific\, practical AI use cases. Dive into sessions on scaling CS using automation\, enhancing customer communication\, and driving retention and growth. \nSecure your free pass for live and OnDemand access to expert-led discussions\, live Q&As\, and actionable insights to future-proof your role.
URL:https://practicalcsm.com/event/ai-customer-success-summit-april-2026-free-virtual-event/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260414T150000
DTEND;TZID=UTC:20260414T160000
DTSTAMP:20260521T192305
CREATED:20260330T194323Z
LAST-MODIFIED:20260330T194323Z
UID:10000612-1776178800-1776182400@practicalcsm.com
SUMMARY:AI Success Starts with the Right Data Foundation - How to Improve AI Outcomes and Reduce Failure Rates
DESCRIPTION:Despite significant investment\, analysts consistently report that most AI projects fail—most often due to challenges accessing\, governing\, and operationalizing the data that underpins successful AI. In this webinar\, we’ll explore how EverFlex AI Data Hub as a Service helps organizations overcome these barriers. By delivering predefined\, industry relevant AI use cases supported by proven design guides and tools\, AI Data Hub as a Service accelerates the deployment of functional\, outcome driven AI initiatives. Line of business leaders gain faster insights and measurable business value\, while IT teams benefit from simplified deployment\, scalability\, and operations using Cisco AI Pods delivered through a flexible consumption model available from Hitachi.
URL:https://practicalcsm.com/event/ai-success-starts-with-the-right-data-foundation-how-to-improve-ai-outcomes-and-reduce-failure-rates/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260416T170000
DTEND;TZID=UTC:20260416T180000
DTSTAMP:20260521T192305
CREATED:20260126T180145Z
LAST-MODIFIED:20260126T180145Z
UID:10000588-1776358800-1776362400@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - April 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-april-2026/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260421T180000
DTEND;TZID=UTC:20260421T190000
DTSTAMP:20260521T192305
CREATED:20260407T184805Z
LAST-MODIFIED:20260407T184805Z
UID:10000615-1776794400-1776798000@practicalcsm.com
SUMMARY:The New Rules of CS: Turning Risk Signals Into Action
DESCRIPTION:Risk is showing up earlier and faster than most teams can keep up with. \nSignals are everywhere\, but more visibility can make it harder to know what actually matters and when to act. \nIn this session\, Gainsight’s Sr. Director of Advisory Services\, Taylor Johnston\, and Principal Customer Success Manager\, Kelsey Bennett\, unpack how modern CS teams are building risk engines that see the signals that matter and act on them fast. You’ll learn how to detect early indicators of revenue loss across your entire book of business\, including long-tail segments where you can’t chase every account. \nWe’ll break down: \n\nHow to build a risk framework that separates signal from noise and ties each flag to a clear next step\nHow to focus your team’s time on the accounts that matter most\nHow to spot signals that indicate churn risk or growth potential\, and respond with the right play
URL:https://practicalcsm.com/event/the-new-rules-of-cs-turning-risk-signals-into-action/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T150000
DTEND;TZID=UTC:20260422T160000
DTSTAMP:20260521T192305
CREATED:20260407T192200Z
LAST-MODIFIED:20260407T192200Z
UID:10000618-1776870000-1776873600@practicalcsm.com
SUMMARY:Your AI users don't churn. Or do they?
DESCRIPTION:Your AI users don’t churn. Or do they? \n​Wednesday 22 April · 16:00 CET · 30 min \n​Your product has new kinds of users. Some are AI agents running automations on behalf of your customers. Others are humans — but they’re using AI features inside your product in ways that look nothing like traditional adoption. \n​The result: your health metrics need a re-do or you are flying blind. \n​Login frequency\, feature adoption\, seat utilization — the metrics CS teams have relied on for years were built for a different world. In a mixed environment\, they give you a false picture of customer health. And a false picture means missed churn signals. \n​In this session\, Johan Nilsson — founder of Startdeliver and Jecta — shares a practical framework for measuring success in a world where humans\, AI-assisted users\, and autonomous agents all interact with your product differently. \n​You’ll leave with: \n​→ A clear model for thinking about the three types of users in your product today → What signals actually indicate health in a mixed environment — and how to weight them → A scoring approach you can start applying this week \n​Hands-on\, 30 minutes\, no fluff. Just a framework built for the reality CS teams are dealing with right now. \n​Free to attend. Seats are limited. \n​Register above to secure your spot.
URL:https://practicalcsm.com/event/your-ai-users-dont-churn-or-do-they/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T170000
DTEND;TZID=UTC:20260422T173000
DTSTAMP:20260521T192305
CREATED:20260416T083152Z
LAST-MODIFIED:20260416T083152Z
UID:10000624-1776877200-1776879000@practicalcsm.com
SUMMARY:How to Manage the Growing Demands of CS and Deliver More Strategic Value
DESCRIPTION:As the scope of Customer Success continues to expand\, teams must balance more responsibilities\, higher expectations\, and greater accountability. In this session\, we discuss how CS professionals can adapt their workflows\, priorities\, and mindset to succeed in this evolving environment.
URL:https://practicalcsm.com/event/how-to-manage-the-growing-demands-of-cs-and-deliver-more-strategic-value/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T190000
DTEND;TZID=UTC:20260422T200000
DTSTAMP:20260521T192305
CREATED:20260407T183511Z
LAST-MODIFIED:20260407T183511Z
UID:10000614-1776884400-1776888000@practicalcsm.com
SUMMARY:From Sales to Customer Success: Leveraging Salesforce Native LMS
DESCRIPTION:Join us for the Webinar on leveraging Salesforce Native LMS to bridge the gap between Sales & Customer Success.on April 22\, 2026 at 2 PM EDT. \nKey Takeaways:\n-> Automate onboarding transitions from Closed-Won deals\n-> Predict churn using native Salesforce data\n-> Boost retention profits up to 50 – 60%\n-> Scale customer training directly within your CRM
URL:https://practicalcsm.com/event/from-sales-to-customer-success-leveraging-salesforce-native-lms/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T190000
DTEND;TZID=UTC:20260422T200000
DTSTAMP:20260521T192305
CREATED:20260407T191159Z
LAST-MODIFIED:20260407T191159Z
UID:10000617-1776884400-1776888000@practicalcsm.com
SUMMARY:Balancing AI\, Automation\, and the Human Touch in Customer Success
DESCRIPTION:CS teams are turning to AI and automation to deliver proactive and personalized experiences at scale. But scaling engagement should not come at the expense of meaningful human relationships. The challenge for modern CS leaders is knowing where automation adds value and where human connection matters most. \nIn this webinar\, Carlos Quezada\, VP of Global Services and Success at Gigamon\, will join Lukas Alexander\, VP of Customer Success at ChurnZero\, for a conversation on how leading organizations design AI-powered customer journeys that improve efficiency while strengthening customer relationships. Drawing on both strategic and operational perspectives\, they will discuss how teams can combine automation\, data\, and human expertise to drive adoption\, retention\, and long-term growth. \nKey takeaways: \n\n\n\nWhere AI and automation create the most value across the customer journey\nHow to balance digital engagement with high-impact human interactions\nThe biggest pitfalls companies face when automating CS and how to avoid them\nPractical ways to use data and automation to identify risk\, drive adoption\, and uncover growth opportunities
URL:https://practicalcsm.com/event/balancing-ai-automation-and-the-human-touch-in-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260423T170000
DTEND;TZID=UTC:20260423T180000
DTSTAMP:20260521T192305
CREATED:20260407T194819Z
LAST-MODIFIED:20260407T194819Z
UID:10000621-1776963600-1776967200@practicalcsm.com
SUMMARY:SEC virtual: A bookclub for sales enablers
DESCRIPTION:A new virtual series for Sales Enablement professionals who want to learn\, share\, and grow together. \n\nWe’re kicking off with Fanatical Prospecting by Jeb Blount – diving into practical ideas and real-world takeaways you can apply in your day-to-day work. \nEach session will be a relaxed\, discussion-led space with peers across the community. \n\nGrab the book and join the conversation 💬\n\n📅  April 23\n🕣  12-1pm ET
URL:https://practicalcsm.com/event/sec-virtual-a-bookclub-for-sales-enablers/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260429T180000
DTEND;TZID=UTC:20260429T190000
DTSTAMP:20260521T192305
CREATED:20260407T195131Z
LAST-MODIFIED:20260407T195131Z
UID:10000622-1777485600-1777489200@practicalcsm.com
SUMMARY:Women in enablement - Evolution of Sales Enablement
DESCRIPTION:What we’ll cover: \nEvolution of Sales Enablement \n🎯 From Training to Revenue Engine – Sales enablement has evolved beyond onboarding and content delivery to become a driver of pipeline\, deal execution\, and revenue outcomes. \n🎯 AI\, Data\, and Deal Intelligence – Advanced tools like AI\, conversation intelligence\, and real-time data now enhance forecast accuracy\, deal inspection\, and rep performance. \n🎯 Enablement as a Cross-Functional System – Modern enablement integrates Sales\, Marketing\, RevOps\, and Customer Success\, creating a unified\, repeatable revenue motion that connects strategy to execution. \nWe can’t want to have you there.
URL:https://practicalcsm.com/event/women-in-enablement-evolution-of-sales-enablement/
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