BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20260521T150000
DTEND;TZID=UTC:20260521T153000
DTSTAMP:20260521T182806
CREATED:20260407T192539Z
LAST-MODIFIED:20260407T192539Z
UID:10000619-1779375600-1779377400@practicalcsm.com
SUMMARY:Onboarding and re-boarding at 10x — without hiring
DESCRIPTION:​Onboarding and re-boarding at 10x — without hiring \n​Thursday 21 May · 16:00 CET · 30 min \n​Onboarding is the most resource-intensive motion in Customer Success. Re-boarding — when a customer stalls\, churns a use case\, or goes through a major change — is often even harder. And most CS teams are expected to do both with the same headcount they had two years ago. \n​AI changes the equation. Not just for your team\, but for your customers too. \n​The real unlock isn’t automation for automation’s sake. It’s leverage — removing work that your customers used to have to do themselves. Fewer forms to fill in. Fewer kickoff calls to prepare for. Fewer follow-ups to chase. When AI handles the heavy lifting on both sides\, onboarding actually gets done. \n​In this session\, Johan Nilsson — founder of Startdeliver and Jecta — shares the concrete playbook for running onboarding and re-boarding at scale with AI. \n​You’ll leave with: \n​→ The 5 onboarding tasks AI can own from day one → How to build a re-boarding motion that doesn’t depend on CSM bandwidth → Practical examples of AI removing effort from your customers — not just your team \n​Hands-on\, 30 minutes\, no fluff. Built for CS teams that need to do more with what they have. \n​Free to attend. Seats are limited. \n​Register above to secure your spot.
URL:https://practicalcsm.com/event/onboarding-and-re-boarding-at-10x-without-hiring/
ATTACH;FMTTYPE=image/avif:https://practicalcsm.com/wp-content/uploads/2026/04/2feb2205-bb93-48f6-9d26-dba1d6c58b23.avif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260521T170000
DTEND;TZID=UTC:20260521T180000
DTSTAMP:20260521T182806
CREATED:20260429T095547Z
LAST-MODIFIED:20260429T095547Z
UID:10000629-1779382800-1779386400@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - May 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-may-2026/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/04/Deep-Target.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260521T180000
DTEND;TZID=UTC:20260521T190000
DTSTAMP:20260521T182806
CREATED:20260512T103822Z
LAST-MODIFIED:20260512T103822Z
UID:10000635-1779386400-1779390000@practicalcsm.com
SUMMARY:Anatomy of an AI-Learning Experience: 10 Rapid-Fire Examples
DESCRIPTION:What does AI-ready digital customer success actually look like in 2026? We did the work so you don’t have to. On May 21st\, join Michelle Kostya & Caroline Van Dyke for a live walkthrough of 10 real digital CS experiences – auditing what the best teams are building across their academies\, communities\, and self-serve touchpoints. \nWe’ll break down the 10 lessons that matter most right now: how top teams are using AI to scale education\, what customers actually expect when they land in your academy or community today\, and what separates the experiences that drive outcomes from the ones that don’t. Come ready to steal ideas. \nYou’ll walk away with: \n\nA practical framework for auditing your own academy and community for AI-readiness\nA clear lens for when to prioritize content structure vs. design – and why getting that order wrong slows everything down\nSpecific content patterns that make academies more searchable\, navigable\, and sticky in 2026\nA look at how the best teams integrate community and academy into one connected experience – not two separate things
URL:https://practicalcsm.com/event/anatomy-of-an-ai-learning-experience-10-rapid-fire-examples/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/05/lp-tile-768x432-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260522T210000
DTEND;TZID=UTC:20260522T220000
DTSTAMP:20260521T182806
CREATED:20260512T102727Z
LAST-MODIFIED:20260512T102727Z
UID:10000634-1779483600-1779487200@practicalcsm.com
SUMMARY:The Robot is in. Now what? Field Ops and Customer Success at Scale.
DESCRIPTION:Why This Session? \nMost robotics content stops at deployment. This session starts there. Getting a robot into a customer’s facility is the easy part — keeping it running\, keeping the customer happy\, and building the org that supports it at scale is where companies actually win or bleed out. Field operations and customer success are the two functions most robotics companies underinvest in and most consistently get wrong. Joe and Sola have each built these functions from scratch\, in different contexts\, at real scale
URL:https://practicalcsm.com/event/the-robot-is-in-now-what-field-ops-and-customer-success-at-scale/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/05/1778115672808.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260527T190000
DTEND;TZID=UTC:20260527T190000
DTSTAMP:20260521T182806
CREATED:20260512T133803Z
LAST-MODIFIED:20260512T134407Z
UID:10000639-1779908400-1779908400@practicalcsm.com
SUMMARY:LAER to DARE Part 1: The Death of SaaS & Birth of Outcomes
DESCRIPTION:Discover why the traditional SaaS growth engine is breaking down and how the new DARE framework will replace it in the age of AI. \n\nOverview\n\n\nSummary\n\nThis virtual event\, which is Part 1 of a three-part series\, explores how artificial intelligence is fundamentally breaking the traditional SaaS LAER (Land\, Adopt\, Expand\, Renew) model. Because AI makes customers more productive with fewer seats\, the old SaaS engine of expanding user adoption is effectively going in reverse. You will learn why vendors must transition from selling software tools to taking on the risk of guaranteeing business outcomes through the new DARE (Design\, Activate\, Realize\, Evolve) framework.\n\nChallenges\n\nThe old LAER model fails because it is unable to cross the ‘AI Adoption Chasm\,’ which is characterized by systemic hurdles like fragmented infrastructure\, a severe global talent shortage\, and strategic ambiguity about use cases. While the SaaS model relied on software usage as a success metric\, AI ‘usage’ is often a cost center or a sign of inefficiency\, placing immense pressure on providers to fundamentally shift how they deliver value.\n\n\n\n\nKey takeaways\n\n\n\n\n\nUnderstanding the fatal flaw of LAER in the AI era\nUnderstand why traditional SaaS metrics like seat adoption and software usage are now signs of inefficiency rather than leading indicators of value. \n\n\n\n\n\n\n\nNavigating the AI Adoption Chasm\nIdentify the deep\, systemic transformation barriers preventing AI success\, ranging from poor data health to global talent scarcity. \n\n\n\n\n\n\n\nIntroducing the DARE framework\nGet a first look at the Design\, Activate\, Realize\, and Evolve engagement model that replaces the linear SaaS path with a cyclical\, services-intensive process built for AI.
URL:https://practicalcsm.com/event/laer-to-dare-part-1-the-death-of-saas-birth-of-outcomes/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/05/ChatGPT-Image-May-12-2026-09_33_34-PM-scaled.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T090000
DTEND;TZID=UTC:20260528T100000
DTSTAMP:20260521T182806
CREATED:20260512T134754Z
LAST-MODIFIED:20260512T134754Z
UID:10000640-1779958800-1779962400@practicalcsm.com
SUMMARY:Stay Ahead of the Storm: Elevate Your Weather Alerting Communications
DESCRIPTION:Join our Customer Success Team who will review effective use of Everbridge for critical weather events.
URL:https://practicalcsm.com/event/stay-ahead-of-the-storm-elevate-your-weather-alerting-communications/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/05/EEM-Extreme-Weather-1000-x-600-360x200.png.webp
END:VEVENT
END:VCALENDAR