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DTSTART;TZID=UTC:20260521T150000
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SUMMARY:Onboarding and re-boarding at 10x — without hiring
DESCRIPTION:​Onboarding and re-boarding at 10x — without hiring \n​Thursday 21 May · 16:00 CET · 30 min \n​Onboarding is the most resource-intensive motion in Customer Success. Re-boarding — when a customer stalls\, churns a use case\, or goes through a major change — is often even harder. And most CS teams are expected to do both with the same headcount they had two years ago. \n​AI changes the equation. Not just for your team\, but for your customers too. \n​The real unlock isn’t automation for automation’s sake. It’s leverage — removing work that your customers used to have to do themselves. Fewer forms to fill in. Fewer kickoff calls to prepare for. Fewer follow-ups to chase. When AI handles the heavy lifting on both sides\, onboarding actually gets done. \n​In this session\, Johan Nilsson — founder of Startdeliver and Jecta — shares the concrete playbook for running onboarding and re-boarding at scale with AI. \n​You’ll leave with: \n​→ The 5 onboarding tasks AI can own from day one → How to build a re-boarding motion that doesn’t depend on CSM bandwidth → Practical examples of AI removing effort from your customers — not just your team \n​Hands-on\, 30 minutes\, no fluff. Built for CS teams that need to do more with what they have. \n​Free to attend. Seats are limited. \n​Register above to secure your spot.
URL:https://practicalcsm.com/event/onboarding-and-re-boarding-at-10x-without-hiring/
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DTSTART;TZID=UTC:20260521T170000
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SUMMARY:DeepTarget Customer Success Webinar - May 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-may-2026/
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DTSTART;TZID=UTC:20260521T180000
DTEND;TZID=UTC:20260521T190000
DTSTAMP:20260521T182809
CREATED:20260512T103822Z
LAST-MODIFIED:20260512T103822Z
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SUMMARY:Anatomy of an AI-Learning Experience: 10 Rapid-Fire Examples
DESCRIPTION:What does AI-ready digital customer success actually look like in 2026? We did the work so you don’t have to. On May 21st\, join Michelle Kostya & Caroline Van Dyke for a live walkthrough of 10 real digital CS experiences – auditing what the best teams are building across their academies\, communities\, and self-serve touchpoints. \nWe’ll break down the 10 lessons that matter most right now: how top teams are using AI to scale education\, what customers actually expect when they land in your academy or community today\, and what separates the experiences that drive outcomes from the ones that don’t. Come ready to steal ideas. \nYou’ll walk away with: \n\nA practical framework for auditing your own academy and community for AI-readiness\nA clear lens for when to prioritize content structure vs. design – and why getting that order wrong slows everything down\nSpecific content patterns that make academies more searchable\, navigable\, and sticky in 2026\nA look at how the best teams integrate community and academy into one connected experience – not two separate things
URL:https://practicalcsm.com/event/anatomy-of-an-ai-learning-experience-10-rapid-fire-examples/
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