Finding the “Right” Customer Success Role

Jason is a very experienced Customer Success Leader. On completion of his last contract, Jason deliberately spent several months thinking carefully about what his next career move should be and applied to and interviewed for multiple roles before settling on the one he decided was “right” for him.

Finding the “Right” Customer Success Role

Key topics include:

• Benefits of Having Different Customer Success Roles
• Shifting from Customer Success Role to Another
• Researching About the Organization
• Ultimately Deciding the Right Customer Success Role
• Importance of Interview Process 

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Jason Noble, VP for Global Customer Success, Vinli