For many people the world feels like it has been turned upside down over the past few weeks, and everything is up in the air – jobs, health, social events, and much more. As a result of all this turmoil, many people are either working remotely from home with time on their hands, or worse still have lost their income stream, and are looking to retrain and upskill in an up-and-coming profession that can be accomplished remotely and that is still growing and still employing new people even in these difficult times.
PracticalCSM.com is pleased to announce a 120 minute online virtual training workshop for busy professionals, run by our CEO and founder Rick Adams.
This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of the Customer Success Manager (CSM) and discusses the knowledge, skills and experience needed to be a good CSM. The event includes a student guide to take away and use afterwards.