In the space of just a few months, COVID-19 has changed the entire world, and this is no less the case for the
Customer Success profession as for any other. Change is inevitable, and already, Customer Success teams around the
world have been working hard to adapt to the new situation and circumstances they find themselves in.
Perhaps some of these changes are temporary measures – coping strategies to deal with the sudden and unexpected
needs caused by a global pandemic. But it would be foolish to think that once the initial crisis is blown over things
will return to exactly how they used to be before the pandemic occurred.
So if there’s going to be change, and if there’s a going to be a response to this change to create a “new normal” then
what will this change look like, and what principles or focus points will it be built upon? These are the questions that
we will be asking and discussing during our two hour live event on 25 June 2020.