Researching, Developing, Implementing & Managing
a Modern Customer Success Service

Q1 – Part One – Research

January – Modern demands and challenges facing Customer Success
February – Research Techniques – what to research and how to go about it
March – Assessing Current Capability and Performing Gap Analysis

Q2 – Part Two – Development

April – Customer Needs and Segments and the Customer Journey
May – CSM Roles and Automation
June – CS Framework

Q3 – Part Three – Implementation

July – Training & certification
August – Coaching and Managing
September – Systems and Processes

Q4 – Part Four – Managing & Improving

October – Measuring & evaluating
November – Reporting & collaborating
December – Dealing with challenges and change

REGISTER NOW FOR THE NEXT EVENT OF THIS SERIES:

24th February 2021
4pm GMT – 45 minutes + 15 minutes of Q&A

Research Techniques – what to research
and how to go about it

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Part One

Modern demands and challenges facing Customer Success

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REGISTER NOW FOR THE NEXT EVENT OF THIS SERIES:

24th February 2021
4pm GMT – 45 minutes + 15 minutes of Q&A

Research Techniques – what to research
and how to go about it

REGISTER NOW