How Customer Success drives Transformation at ORACLE

 

Key Topics:

  • Who Benefits from Customer Success Management?
  • What are the Drivers for Change that Motivates Transformation?
  • Understanding the Requirements for Customer Success 

                   ➜ What is a Customer Success Statement of Purpose?

                   ➜ Focusing on the Customers Interests 

  • Measuring Customer Success Activities  
  • Developing a Customer Success Strategy Using Customer Research 
  • How to Organize a CS Team for Service Provision
  • Application of the 5 Pillars of Value
  • Tips in Engaging with the Customer’s Journey

 

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Peter Armaly, Senior Director, Oracle Customer Success

By Published On: November 30th, 2019Categories: Latest Podcasts

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