The Certified CSM Professional syllabus is based on the Practical CSM Framework, and it is overseen by our Certification Oversight Committee of twelve independent Customer Success profession leaders and subject matter experts, plus our own Founder and CEO Rick Adams.
The training content for all ten training modules as well as all of the questions for the tests at the end of each module, and all of the questions for both parts of the final, two part exam for attaining CCSMP status are all based on the syllabus.
The committee’s role is to review the syllabus on a regular basis and agree additions and amendments to ensure it always stays fresh, up to date and relevant to the current needs of the CS profession. Changes to the syllabus are made by a majority decision within the committee, and are then passed through to the content development team. The content development team then make the appropriate changes to the content (including training materials and test/exam questions), and these are then published in due course for members to access.