Customer Success Organizational Agility and Efficiency
Key topics include:
- What is Agility and its Importance in terms of Customer Success
- Examples of Agility within Customer Success Function
- What can CS Leaders do to Increase Agility?
- Barriers of Agility and How to Overcome them
- Measuring and Tracking Agility
- Relationship of Agility and Efficiency
- Role of Agility in the Future of Customer Success
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Peter Armaly, Senior Director, Oracle Customer Success
