How Does Customer Success Work?
Does the Full Certified CSM Professional Program (CCSMP) cover everything I need to become certified as a Customer Success Manager?
Yes! The Full CCSMP program includes all of your training and certifications. Click here to review the detailed list of what’s included.
How long does the Full Certified CSM Professional Program (CCSMP) take to complete?
To an extent the length of time it takes you to complete all four ten training modules and pass all four certification levels is up to you. Your fees include 12 months access to the Practical CSM Academy, but most people should be able to complete the program with three to six months or maybe even faster if they study the program full time
Is the Certified CSM Professional Program (CCSMP) taken entirely online?
Yes, this is a self-study program and all of the materials are available online via the Practical CSM Academy website. Some of the materials you must study whilst actually connected to the Internet, other materials you can download and study remotely (for example whilst travelling).
Do I get the opportunity to talk to real experts within the CCSMP program?
Absolutely! During the live training and coaching sessions you will be able to put your own questions directly to our expert trainers and coaches, and you can also submit your questions to us at any time via the community forum.
What happens after I complete the training and become certified as a CCSMP?
Once you have completed the training and become certified as a CCSMP you will be sent your certificates (in electronic format). Additionally you will automatically be provided with a FREE 12 months Full membership of the Association of Customer Success Professionals (ACSP). This will enable you to continue using the Live Learning and Content Finder and Community Forum features within the Practical CSM Academy. As a member, you will also be enrolled in our newsletter and we will keep you informed about Customer Success news and special offers.
What if I purchase membership to the Practical CSM Academy and then find I do not like it?
We are very confident that (like all our customers) you will be really pleased with your purchase. But if you purchase membership to the Practical CSM Academy and then find you do not like it, simply let us know within 30 days of your purchase and we will cancel your membership and refund your money in full. Because what we sell is an informational product we do have certain rules around this. Firstly, you must have completed at least the first 5 lessons within Module One (so we know you have given it a proper trial). Secondly you must not have started Module Two (so we know you haven’t already received all the information and want to have it for free).
40 hours multimedia self-paced training videos
4 Certification levels from Basic to Advanced
Syllabus oversight from our panel of industry experts
Your own customized Success Plan
Monthly schedule of live instructor-led, online classes
Catalog of hundreds of on-demand learning assets
Downloadable tools and templates
“Ask the expert” feature to answer all your questions
An energetic Customer Success community to join
24×7 online access via the Practical CSM Academy