This eBook sets out to provide Business Managers and CS Leaders not just with an understanding of the core components of the Practical CSM Framework but also with an explanation for why frameworks are such powerful tools for professionals, and with an appreciation of the specific context in which frameworks can be used by Customer Success teams.
“Thank you, I have downloaded your book and shared it with my team.
It contains some great insights, and I love the framework!”
Senior Customer Success Manager, Linnworks
We hope you enjoy and benefit from the information you find inside these pages. For a detailed breakdown of the complete Framework, please purchase my book Practical Customer Success Management or complete the training to become a Certified CSM Professional.
Author: Rick Adams
Publisher: Practical CSM Publications
Format: eBook PDF