Customer Success Leadership Survey Introduction

Dear Team Leader,

Welcome to our Survey on Training, Certification and CPD Requirements

Thank you for taking the time to participate in our Training Survey for 2020. As this year draws to a close I would very much welcome a deeper, more accurate and more up-to-date understanding of the global Customer Success profession’s current training, certification and CPD requirements, as it applies to CS teams such as yours. To this end we are reaching out to over 2,500 Customer Success Team Leaders across the world asking them to contribute their own thoughts and opinions, and we shall be collating, analyzing and publishing the results of their responses in First Half of 2021.

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Watch a short interview about the survey:

Why Should You Take Part in the Survey?

There are several benefits to you of taking part in this survey. Firstly, as a Team Leader, by providing data about your team’s own specific situation you are making an important contribution towards the development of a deeper understanding of the training, certification and CPD needs of the overall Customer Success profession. Secondly, all participants will be provided with a FREE copy of the final report in 2021, allowing Team Leaders to compare their own Team’s situation against regional and global industry norms. Finally, each participant will also receive a free report on their own company’s current training, certification and CPD situation. The report will include an analysis of the data provided plus recommendations.

How Long Does it Take?

Completing the survey is not an onerous task. We estimate that it will take the average Team Leader somewhere around 10 to 30 minutes to respond to all the questions.

With thanks,

Rick Adams, CEO and Founder,

Customer Success Leadership Survey


Work your way through the questions, providing your responses in the format requested. All questions are mandatory and must be answered. For MNCs you can elect to answer for your region or group only. ALL YOUR ANSWERS ARE COMPLETELY CONFIDENTIAL, your responses will not be shared with any third party.

Remember to include your first name, last name and email address if you wish to enter the monthly Prize Draw, and don’t forget to tick the box to become a Member of the website and get exclusive access to our entire back catalog of articles, podcasts and videos as well as a schedule of live training workshops.

1 Step 1
SECTION ONE: About Your Company

This section is all about your company. This helps us understand the context for your training, certification and CPD decision making and enables us to group you with other similar companies for more in depth analysis

Q1 Where is your company’s Head Office?Please select one (only) option from the range shown
Q2 Where does your company operate?Please select all options that apply to you