Customer Success Leadership Survey

Welcome to our Survey on Customer Success Training, Certification and CPD Requirements.


Thank you for participating in our Training Survey, designed to provide a deeper, more accurate and more up-to-date understanding of the global Customer Success profession’s current training, certification and CPD requirements, as it applies to CS teams such as yours. We are reaching out to over 2,500 Customer Success Team Leaders across the world, asking them to contribute their own thoughts and opinions, and we shall be collating, analyzing and publishing the results of their responses into an Annual Report.

Duration: Please allow about 15 to 30 minutes to complete the survey

Watch a short interview about the survey:

Customer Success Leadership Survey


Work your way through the questions, providing your responses in the format requested. All questions are mandatory and must be answered. For MNCs you can elect to answer for your region or group only. ALL YOUR ANSWERS ARE COMPLETELY CONFIDENTIAL, your responses will not be shared with any third party.

1 Step 1
SECTION ONE: About Your Company

This section is all about your company. This helps us understand the context for your training, certification and CPD decision making and enables us to group you with other similar companies for more in depth analysis

Q1 Where is your company’s Head Office?Please select one (only) option from the range shown
Q2 Where does your company operate?Please select all options that apply to you
Q3 What is the annual turnover of your company in US$?Please select one (only) option from the range shown