Transition to Customer Success Syllabus
Module One: Preparing Yourself
- Can an “Outsider” break in to Customer Success?
- Knowledge, Skills and Experience
- Social Media and Networking
- Proactive Approaches to Job Hunting
Module Two: Applying for Positions
- Creating Your Résumé
- Writing a Cover Letter
- Attending the Interview
Module Three: Applying for Positions
- Interview with a Recruitment Specialist
- Interview with a Customer Success Leader
- Role Play CSM Interview
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