Transition to Customer Success Syllabus

Module One: Preparing Yourself

  • Can an “Outsider” break in to Customer Success?

 

  • Knowledge, Skills and Experience

 

  • Social Media and Networking

 

  • Proactive Approaches to Job Hunting

Module Two: Applying for Positions

  • Creating Your Résumé

 

  • Writing a Cover Letter

 

  • Attending the Interview

Module Three: Applying for Positions

  • Interview with a Recruitment Specialist

 

  • Interview with a Customer Success Leader

 

  • Role Play CSM Interview