Transition to Customer Success Syllabus

Module One: Preparing Yourself

  • Can an “Outsider” break in to Customer Success?


  • Knowledge, Skills and Experience


  • Social Media and Networking


  • Proactive Approaches to Job Hunting

Module Two: Applying for Positions

  • Creating Your Résumé


  • Writing a Cover Letter


  • Attending the Interview

Module Three: Applying for Positions

  • Interview with a Recruitment Specialist


  • Interview with a Customer Success Leader


  • Role Play CSM Interview