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Customer Success Webinars 2020

Making Customer Success Simple

Below is our range of LIVE online, instructor-led training webinar events for Quarter 4 2020. Click the links to learn more about each course, for dates and times and to register your place…

All Premium training events now completely FREE – Customer Success Webinars Q4 2020

Customer Success Strategy Live with Rick Adams and Peter Armaly (12 Nov 2020)

A series of one-off FREE and LIVE events, where Rick Adams and Peter Armaly discuss a topic of interest to the Customer Success profession.

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Overview of the Certified CSM Professional Training & Certification Program

A brief overview of the Certified CSM Professional training program on the the Practical CSM Academy platform.

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Cisco Webinar

Join Rick Adams, CEO and Founder at PracticalCSM.com as he talks to two of Cisco’s key Customer Success and Customer Experience strategists and implementation experts about how to drive a Customer Success program to enable meaningful transformation, address different customer segments effectively, and how to scale lifecycle management services across a complex multi-organization environment whilst maintaining value and improving customer sentiment.

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