About Alan Fecamp

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You don’t need to be unaware of the secrets of wearing the Customer Success hat. Within 21 pages, you will be able to create a fail-proof strategy to drive your career forward. This comprehensive and easy-to-understand book will:

✔️ Identify the seven worst mistakes of applying for Customer Success
✔️ State what you can do to prevent and amend these mistakes
✔️ Allow you to catch opportunities within difficult situations

Detailed Description

The 7 Worst Mistakes When Applying for Customer Success Jobs… And How to Avoid Them, published in 2020 in cooperation with PIE Recruitment, is a straightforward book helping aspirants attain their Customer Success role. With the short and easy-to-understand 21-paged eBook, you can start fixing the bridge between you and your Customer Success career. It directly explains:

✔️ What mistakes have you been making, and why do they matter?
✔️ How do these mistakes identify you- an aspirant Customer Success Manager?
✔️ What are the strategies to prevent these mistakes from happening?
✔️ How can you implement the strategies to win your Customer Success role?

Contents

Overview

The Seven Mistakes and their Seven Solutions

• Mistake 1: Applying to the wrong positions
• Mistake 2: Application not standing out from the crowd
• Mistake 3: Missing or unoptimized social media presence
• Mistake 4: Know yourself
• Mistake 5: Claims made with no evidence
• Mistake 6: Know your data at the interview
• Mistake 7: Don’t take the same approach for every role
  

About the Authors

About Rick Adams

Rick Adams is an independent author, trainer, and consultant, specializing in helping technology companies deliver measurable business value for their customers. Adams has over 25 years’ experience of working in the IT industry, including owning his startup software-as-a-service business, which he sold in 2012 to focus on writing, training, and consulting.

Delivering training and consultancy to hundreds of businesses and thousands of technology professionals in over thirty countries across four continents, Adams is now based on the rural west coast of Ireland, where he lives with his three dogs, Zeus, Terri & Brandi.

Adams’ recent work includes developing and delivering a global certification program on customer success management for Cisco Systems Inc. His book titled ‘Practical Customer Success Management: A best practice framework for managers and professionals’ was recently published by Routledge and is available from Amazon and all other book retailers. His current interests include helping individuals and companies develop best practices in customer success management and business outcomes-focused selling.