Customer Success Webinars & Events Calendar
We host a variety of events including Customer Success webinars, live training, conversations with thought leaders, and panel debates. Additionally, we also list events from our partners. Browse and register for as many events as you like. We welcome suggestions for future events. Let us know if there’s a specific topic or guest you’d like us to cover. We’ll do our best to make it happen.
Measuring What Matters: The Customer Operations Metrics That Drive Success
Not every metric tells the full story. Join CX Outsourcing for our September CXOS Webinar as we explore the Customer
Back to actual intelligence: Demonstrating real ROI from onboarding to renewal
A customer asks what they're actually getting for the renewal price. The QBR deck, the health score, the usage report.
From Signal to Revenue: How Agentic AI Changes the NRR Playbook
Customer Success teams aren’t short on customer data. The challenge is knowing what matters, where to focus, and how to
From Signal to Revenue: How Agentic AI Changes the NRR Playbook
Customer Success teams aren’t short on customer data. The challenge is knowing what matters, where to focus, and how to
How Agentic AI Is Reshaping Professional Services
Explore how agentic AI is changing professional services by introducing a new source of capacity, reshaping how work is allocated,
Customer Success Is A Lie: Time-to-Value (TTV) False Promise
What if one of Customer Success’s most trusted metrics is giving us a false sense of success? We talk constantly
11 Capabilities To Evaluate When Choosing A Community Platform
Richard Millington is one of the most trusted voices in community strategy, known for cutting through the noise and giving
How to Sell Value and Unlock Hidden Revenue in Your Customers
Most partners have more than 30% revenue uplift hiding inside their existing customers. Learn how to unlock it quickly by
The Alliance virtual: Start speaking clearly in high-stakes meetings
In this live, interactive session led by Ultraspeaking, you'll learn three exercises that will help you speak with confidence, recover
AI Is the Grease, Not the Machine: Why Institutional Knowledge Wins the AI Economics™ Era
As AI erodes seat-based and time-and-materials pricing, competitive advantage shifts from AI tools to institutional knowledge. Firms that capture and
DeepTarget Customer Success Webinar – October 2026
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make
The Alliance virtual: How to be confident and engaging in high‑stakes meetings
In this live, interactive session led by Ultraspeaking, you'll learn three new exercises that will help you manage nerves and
Submit Your Event
Does your company host Customer Success webinars or events? If so would you like to advertise them here on the Practical CSM? If the answer to the above two questions is “yes” then simply fill out the form to tell us about your event and we will be happy to include it in our schedule to view alongside our own events.