Certified Customer Success Management Professional (CCSMP)
Watch a five minute overview of the CCSMP training program
Your training manual for the program is called Practical Customer Success Management. This book was written specifically for customer success management practitioners and is packed full of essential best practice guidance CS professionals.
For each module within the training course you will be asked to read the chapter or chapters of the book that correspond to the subjects that are being discussed within that module.
The book is written in a very readable style that is engaging and enjoyable, and will be your go-to guide for customer success best practice
In addition to the training manual, there are twenty online, multimedia videos to watch, each one roughly 30 minutes in duration and each covering multiple, essential ,customer success-related topics.
These videos will provide context around and go into more depth on the subjects contained within the manual, and will really bring the training material alive for you, making the process of learning both effective and enjoyable.
Click PLAY to view a short clip from Module One
Tools and Templates
Another important aspect of the program is the access you’ll receive to a comprehensive suite of customer success tools and templates that will help to make you more productive whilst increasing the quality of your output.
These tools and templates are customizable to suit your own company’s specific needs, and their use is fully explained within the training program.
Quizzes and Case Study Exercises
At the end of every module there’s a 15 question, multi-choice style quiz to test your understanding, plus a detailed, case-study based exercise for you to try out your new knowledge and skills in a real world scenario.
This will give you not just the competence but also the confidence you need to actually get out there and use the techniques and skills you have been taught in front of your own customers.
Certification to Prove Your Capability
Our online exam covers both your theoretical understanding and your practical application of the knowledge and skills that are taught within the CCSMP training program.
Students who pass the exam are awarded the title of Certified Customer Success Management Professional or CCSMP and receive a digital certificate as proof of their achievement.
Access to Online Support
Finally, all our material is carefully developed to maximize learning and to ensure full comprehension of all the information contained within it.
However, if you do find yourself struggling to understand something you have unlimited access to our instructor team to ask as many questions as you like.
Want access to over twenty downloadable tools, templates and checklists?
No Quibble 100% Satisfaction Guarantee
We know that this training program is a first class product, and we want you to have the same level of confidence in it as we have.
That’s why we provide a no quibble guarantee that if you try the first two modules and decide for whatever reason that our program is not for you, we will give you a refund in full, with no questions asked.
The ability to complete
the training in your own time
You get a full twelve months from when you purchase the course in which to complete the training and pass the test. That means that you will not under pressures of time to finish the course quickly and can fit your learning around your existing schedule as necessary.
Sign up for FREE membership to PracticalCSM.com
- FREE: Chapter One of my book “Practical Customer Success Management” – yours to keep
- FREE: 22 page detailed white paper on the Practical CSM Framework – yours to keep
- Monthly newsletter containing the very latest CS-related articles and news, sent directly to your inbox
- An extra 10% off the price of our Certified CSM Professional training program (members only discount)