FREE OFFER: Chapter One Of My Book –  “Practical Customer Success Management”

Download Now!

Comprehensive

Customer Success

Online Training Courses

Get Immediate Access To Our
Customer Success Certification Online Training

FREE OFFER: Chapter One Of My Book –  “Practical Customer Success Management”

Maximize your Customer Success Management results by applying best practices from within my book at EVERY step of the post-sales customer journey.

Download Now!

Rick Adams

Rick Adams is an independent author, trainer and consultant, specializing in helping technology companies deliver measurable business value for their customers. Adams has over 25 years’ experience of working in the IT industry, including owning his own startup software-as-a-service business which he sold in 2012 to focus on writing, training and consulting. Having delivering training and consultancy to many hundreds of businesses and thousands of technology professionals in over 30 countries across four continents, Adams is now based in the rural west coast of Ireland where he lives with his two dogs Zeus and Terri.

Adams’ recent work includes the development and delivery of a global certification program on customer success management for Cisco Systems Inc. His book titled ‘Practical Customer Success Management: A best practice framework for managers and professionals’ was recently published by Routledge and is available from Amazon and all other good book retailers. His current interests includes helping individuals and companies develop best practices in customer success management and in business outcomes focused selling.

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FREE OFFER: Chapter One Of My Book –  “Practical Customer Success Management”

Maximize your Customer Success Management results by applying best practices from within my book at EVERY step of the post-sales customer journey.

Download Now!

Four Core Components of
the Practical CSM Academy

Complete program utilizing four different approaches
to suit every learning style

Professional Certification Program

Our Certified CSM Professional course is based on the Practical CSM Framework and offers professional-level certification within a structured roadmap of ten interactive, self paced modules, with a final exam to prove professional competence.

Comprehensive Online Learning Library

We have hundreds (literally) of bite sized learning assets including videos, podcasts, articles, checklists, templates and more. Our fully indexed and searchable database allows you to quickly and easily access the precise topics you need.

Live Instructor-Led Training

Join us for one or more of our live training events each month that cover a full range of CS-related topics at all levels from beginners to advanced. You can even request a specific topic and we’ll do our best to cover it for you in a future event.

The Successopedia

Find answers to frequently asked questions in the FAQs section, look up jargon in our comprehensive glossary of CS-related terminology, and get personalized help on any CS-related topic by sending your questions to our panel of experts.

Join the Academy

Professional Certification Program

Our Certified CSM Professional course is based on the Practical CSM Framework and offers professional-level certification within a structured roadmap of ten interactive, self paced modules, with a final exam to prove professional competence.

Comprehensive Online Learning Library

We have hundreds (literally) of bite sized learning assets including videos, podcasts, articles, checklists, templates and more. Our fully indexed and searchable database allows you to quickly and easily access the precise topics you need.

Live Instructor-Led Training

Join us for one or more of our live training events each month that cover a full range of CS-related topics at all levels from beginners to advanced. You can even request a specific topic and we’ll do our best to cover it for you in a future event.

The Successopedia

Find answers to frequently asked questions in the FAQs section, look up jargon in our comprehensive glossary of CS-related terminology, and get personalized help on any CS-related topic by sending your questions to our panel of experts.

FREE OFFER: Chapter One Of My Book –  “Practical Customer Success Management”

Maximize your Customer Success Management results by applying best practices from within my book at EVERY step of the post-sales customer journey.

Download Now!
  • choose your plan

  • Specialist Certification
  • Consultant Certification
  • Expert Certification
  • Certified CSM Professional
  • Content Finder
  • Live Learning
  • Successopedia

Our Pricing

We’ve Tailored a Pricing Plan To Suit Every Pocket

Basic: Get started with the first certification level (Specialist) plus Successopedia

Full: Access to all four certification levels plus Content Finder, Live Learning and Successopedia

Introducing the Certified CSM Professional Program (CCSMP)

Everything you need  for the development and progression of your career within the Customer Success profession including training, certification, career coaching and much, much more…

  • 10 x 4 hour multimedia self-paced training modules  (Worth $2,775)

  • Four certification levels from Basic to Advanced  (Worth $435)

  • Syllabus oversight from our panel of industry experts  (Worth $722)

  • Your own customized Success Plan  (Worth $85)

  • Monthly schedule of live instructor-led, online classes  (Worth $1767)

  • Customer Success advanced and specialist topics  FREE

  • Career coaching and job hunting advice  FREE

  • Catalog of hundreds of on-demand learning assets  FREE

  • Downloadable tools and templates  (Worth $378)

  • “Ask the expert” feature to answer all your questions  (Worth $1340)

  • An energetic Customer Success community to join  FREE

  • 24×7 online access via the Practical CSM Academy  FREE

TOTAL VALUE $7,502!

Join The Academy For Only $797

The Academy is a very well organized learning platform, and the content is both easy to understand and enjoyable to use.

Tamara Garcia Ramos, Customer Success Manager, Bdeo

The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.

Gereint Collier, Head of Client Success,  ITGL

I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy. Thank you for creating such a practical and useful platform for CS professionals.

Ankit Aggarwal, Customer Success Manager, LeadSquared

This is a well thought out portal containing detailed training content – I would definitely recommend it for all CS teams.

Karan Chaudhary, Engagement Director,  Aodigy

I would highly recommend the Practical CSM Academy to anyone who is looking for training and certification on Customer Success best practices.

Jayson Garcia, Customer Success Manager,  OSIsoft

First impressions… I gotta say – WOW it’s fantastic – love the production! Can’t wait to wrap myself up in the content!

Brenda Tinius, Cloud Migration Proj Manager, AWS

  • choose your plan

  • Specialist Certification
  • Consultant Certification
  • Expert Certification
  • Certified CSM Professional
  • Content Finder
  • Live Learning
  • Successopedia

Our Pricing

We’ve Tailored a Pricing Plan To Suit Every Pocket

Basic: Get started with the first certification level (Specialist) plus Successopedia

Full: Access to all four certification levels plus Content Finder, Live Learning and Successopedia

Online Training for Customer Success Teams

Our comprehensive, framework-based, online certification courses and additional training content enables your entire team to work to a consistent, high quality standard. It covers all aspects of the customer success role in order to increase productivity and quality.

As Team Manager you will be able to set meaningful training targets for your existing team members. You can motivate and inspire your team to learn and to improve their skills.

You will find it far easier than before to onboard new team members and get them up to speed quickly.
Our reporting module helps you manage and coach your team, and will generate the evidence you need to prove the ROI from your training investment.

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Frequently Asked Questions

To an extent the length of time it takes you to complete all four ten training modules and pass all four certification levels is up to you. Your fees include 12 months access to the Practical CSM Academy, but most people should be able to complete the program with three to six months or maybe even faster if they study the program full time
There are a wide range of customer success roles out there, including junior “first job” type roles all the way up to Vice President for Customer Success roles where you would be reporting directly to the CEO and a member of the Board of Directors. Of course like any job you do need to have some basic aptitude.
Not everyone is cut out to be a CSM, and so if within the first 30 days you try out our training and find for whatever reason that it’s not for you, you can let us know and we’ll give you a refund in full. Our only stipulation is firstly that you have completed the first module, and secondly that you have not started the third module. After all, we are selling an information product and trying out the first two modules will be sufficient for you to know whether the program is for you or not.
Yes, this is a self-study program and all of the materials are available online via the Practical CSM Academy website. Some of the materials you must study whilst actually connected to the Internet, other materials you can download and study remotely (for example whilst travelling).
Absolutely! During the live training and coaching sessions you will be able to put your own questions directly to our expert trainers and coaches, and you can also submit your questions to us at any time via the community forum.
Like most professional training and certification programs, the CCSMP program is charged for up front in advance. However we do sometimes offer our students the ability to spread the payment over two instalments. To view our current fees and payment options please see above. For one to one advice please email us at student@practicalcsm.com
Much as we would love to do so, even we cannot guarantee that you will find your perfect role, and this is quite simply because there are so many variables that are outside of our control, including you yourself of course! Not everyone is cut out to be a CSM, and that is why we provide a 30 days money back guarantee. So if within the first 30 days you try out our training and find for whatever reason that it’s not for you, you can let us know and we’ll give you a refund in full. Our only stipulation is firstly that you have completed the first module, and secondly that you have not started the third module. After all, we are selling an information product and trying out the first two modules will be sufficient for you to know whether the program is for you or not
Once you have completed the training and become certified as a CCSMP you will be sent your certificates (in electronic format). Additionally you will automatically be provided with a FREE 12 months Full membership of the Association of Customer Success Professionals (ACSP). This will enable you to continue using the Live Learning and Content Finder and Community Forum features within the Practical CSM Academy. As a member, you will also be enrolled in our newsletter and we will keep you informed about Customer Success news and special offers.