Customer Success Training for Every Stage of Your Journey
Our Customer Success training supports professionals at all levels. Whether you’re transitioning from support, sales, or technical roles, starting your first CS job, or leading a new team—you’re in the right place.
Firstly, we offer structured, practical training for jobseekers, individual Customer Success Managers, and entire teams. Secondly, our programs help you build confidence, develop key skills, and advance your career. Moreover, each path follows a clear framework and leads to recognized certification.
In short, we’re here to help you take the next step—no matter where you’re starting from. Scroll down to find the path that fits your goals.
Customer Success Training for Customer Success Managers
Whether you’re transitioning into Customer Success or growing in your current role, the CCSMP program can help. It provides structured training, practical tools, and recognized certification to take your career to the next level.
Choose the certification path that fits your needs:
- CCSMP Full – You want to master every aspect of the Customer Success role, gain full confidence in your approach, and continue developing after certification. This path includes 10 modules, 4 certification levels, and 300+ hours of CPD resources to support your long-term career growth.
- CCSMP Scholar – You’re ready to invest in complete training and certification but don’t need ongoing CPD support. This option gives you access to all 10 modules and all 4 certification levels, at a lower price.
- CCSMP Basic – You’re just getting started or want to validate your foundation before committing further. This entry-level path covers the first 2 modules and includes Level 1 certification, with the flexibility to upgrade later.
All CCSMP paths follow the Practical CSM Framework and include interactive learning, downloadable resources, real-world scenarios, and on-demand access.
Customer Success Training for Jobseekers and Career Changers
Whether you’re applying for your very first job or switching careers into Customer Success from a role in sales, support, or tech—getting started can feel overwhelming.
CSM Essentials is built for people just like you. It provides a clear, structured foundation in Customer Success. It also helps you develop soft skills like communication and stakeholder management. In addition, it includes a dedicated jobseeker support track to guide you through the transition.
By the end, you’ll have a strong grasp of CS fundamentals, a certificate of completion, and the confidence to apply for your first Customer Success role.
Customer Success Training for Teams and Team Leaders
Since 2019, we’ve supported hundreds of Customer Success teams in building skills, aligning on best practices, and delivering measurable results. Many companies have adopted the Practical CSM Framework to guide both their training and strategic approach to Customer Success.
We provide structured, scalable programs for teams of all sizes—including certification for CSMs, onboarding for adjacent roles, and leadership development for CS managers. Our experienced trainers also deliver live workshops and consult directly with companies to help shape and implement their Customer Success strategy.
Whether you’re forming a new CS function or scaling an established team, we’ll help you build confidence, consistency, and capability across every role.
What our students say
The Practical CSM Framework: A Proven Methodology for Customer Success
At the heart of all our training is the Practical CSM Framework—a structured, real-world methodology developed to guide Customer Success professionals through every phase of the customer journey.
Created by industry experts and adopted by organizations worldwide, the framework provides a consistent approach to onboarding, value delivery, and customer growth. It supports both individuals looking to master CS principles and team leaders working to align their teams under a shared strategy.
Whether you’re just starting out or leading a team, the Practical CSM Framework gives you the clarity and structure to succeed in Customer Success.
Customer Success Training Resources
Looking for Customer Success resources? The easiest way to get full access is to register for a free account. You’ll unlock our Learning Dashboard with instant access to downloadable training materials, a free mini course, live event invites, and more—all in one place.
Prefer not to register? You can still explore selected resources by clicking the sections below.
Let’s Find the Right Customer Success Training for You
Not sure where to start? Whether you’re choosing your first course, planning a training path for your team, or exploring custom certification packages—we’re here to help.
Our team will guide you through the options, answer your questions, and help match the right training to your goals and experience level. We can also support team leaders in creating scalable learning programs tailored to their organization’s needs.