Rick Adams
Rick Adams is an independent author, trainer and consultant, specializing in helping technology companies deliver measurable business value for their customers. Adams has over 25 years’ experience of working in the IT industry, including owning his own startup software-as-a-service business which he sold in 2012 to focus on writing, training and consulting. Having delivering training and consultancy to many hundreds of businesses and thousands of technology professionals in over 30 countries across four continents, Adams is now based in the rural west coast of Ireland where he lives with his two dogs Zeus and Terri.
Adams’ recent work includes the development and delivery of a global certification program on customer success management for Cisco Systems Inc. His book titled ‘Practical Customer Success Management: A best practice framework for managers and professionals’ was recently published by Routledge and is available from Amazon and all other good book retailers. His current interests includes helping individuals and companies develop best practices in customer success management and in business outcomes focused selling.
Four Core Components of
the Practical CSM Academy
Complete program utilizing four different approaches
to suit every learning style
Professional Certification Program
Our Certified CSM Professional course is based on the Practical CSM Framework and offers professional-level certification within a structured roadmap of ten interactive, self paced modules, with a final exam to prove professional competence.
Comprehensive Online Learning Library
We have hundreds (literally) of bite sized learning assets including videos, podcasts, articles, checklists, templates and more. Our fully indexed and searchable database allows you to quickly and easily access the precise topics you need.
Live Instructor-Led Training
Join us for one or more of our live training events each month that cover a full range of CS-related topics at all levels from beginners to advanced. You can even request a specific topic and we’ll do our best to cover it for you in a future event.
The Successopedia
Find answers to frequently asked questions in the FAQs section, look up jargon in our comprehensive glossary of CS-related terminology, and get personalized help on any CS-related topic by sending your questions to our panel of experts.
Professional Certification Program
Our Certified CSM Professional course is based on the Practical CSM Framework and offers professional-level certification within a structured roadmap of ten interactive, self paced modules, with a final exam to prove professional competence.
Comprehensive Online Learning Library
We have hundreds (literally) of bite sized learning assets including videos, podcasts, articles, checklists, templates and more. Our fully indexed and searchable database allows you to quickly and easily access the precise topics you need.