What are you looking for?

How to get a job in CS

Transition To Customer Success Course

A one day, online self-study program aimed, aimed at people who are looking to attain their first CSM role.

Kickstart Your Career

How to become Certified CSM

Customer Success Certification – CCSMP

Get your career on track with the best Customer Success Certification

Get Certified

How to train your CS Team

Practical CSM Academy for Teams

30 Minute Strategy Checkup with Trial Access to the Practical CSM Academy

Speak to a Specialist

What Our Students Say…

The Academy is a very well organized learning platform, and the content is both easy to understand and enjoyable to use.

Tamara Garcia Ramos, Customer Success Manager, Bdeo

This is a well thought out portal containing detailed training content – I would definitely recommend it for all CS teams.

Karan Chaudhary, Engagement Director, Aodigy

The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.

Gereint Collier, Head of Client Success, ITGL

I would highly recommend the Practical CSM Academy to anyone who is looking for training and certification on Customer Success best practices.

Jayson Garcia, Customer Success Manager, OSIsoft

I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy. Thank you for creating such a practical and useful platform for CS professionals.

Ankit Aggarwal, Customer Success Manager, LeadSquared

First impressions… I gotta say – WOW it’s fantastic – love the production! Can’t wait to wrap myself up in the content!

Brenda Tinius, Cloud Migration Proj Manager, AWS

“I have recently completed Level Two of the CCSMP program and I am really enjoying it – your way of teaching is excellent!”

Swati Choudhary, Customer Specialist, Edureka

Customer Success Training, Certification & CPD Testimonial from Talkwalker

Case Study & Testimonial from Intellishift Trailer

Introducing the Certified Customer Success Manager Professional Program (CCSMP)

EVERYTHING YOU NEED FOR THE DEVELOPMENT AND PROGRESSION OF YOUR CAREER WITHIN THE CUSTOMER SUCCESS PROFESSION INCLUDING TRAINING, CERTIFICATION, CAREER COACHING, AND MUCH MORE.

  • 40 hours multimedia self-paced training videos
  • 4 Certification levels from Basic to Advanced
  • Syllabus oversight from our panel of industry experts
  • Your own customized Success Plan
  • Monthly schedule of live instructor-led, online classes
  • Catalog of hundreds of on-demand learning assets
  • Downloadable tools and templates
  • “Ask the expert” feature to answer all your questions
  • An energetic Customer Success community to join
  • 24×7 online access via the Practical CSM Academy
Become Certified CSM
Are you Team Leader? Click Here

The Academy is a very well organized learning platform, and the content is both easy to understand and enjoyable to use.

Tamara Garcia Ramos, Customer Success Manager, Bdeo

The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.

Gereint Collier, Head of Client Success,  ITGL

I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy. Thank you for creating such a practical and useful platform for CS professionals.

Ankit Aggarwal, Customer Success Manager, LeadSquared

This is a well thought out portal containing detailed training content – I would definitely recommend it for all CS teams.

Karan Chaudhary, Engagement Director,  Aodigy

I would highly recommend the Practical CSM Academy to anyone who is looking for training and certification on Customer Success best practices.

Jayson Garcia, Customer Success Manager,  OSIsoft

First impressions… I gotta say – WOW it’s fantastic – love the production! Can’t wait to wrap myself up in the content!

Brenda Tinius, Cloud Migration Proj Manager, AWS

Online Training for Customer Success Teams

Team Managers

Our comprehensive, framework-based, online certification courses, training webinars and consultancy services enable your entire team to work to a consistently high quality standard. It covers all aspects of the customer success role in order to increase productivity, efficiency and quality.

As a Team Manager you will be able to set meaningful learning targets for your existing and new team members. We will help you to motivate and inspire your team to learn new skills, to grow their knowledge base, and to enhance their overall performance.

You will find it far easier than before to onboard new team members and get them up to speed quickly.
Our reporting module helps you manage and coach your team, and will generate the evidence you need to prove the ROI from your training investment.

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