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Practical Customer Success Store
What Our Students Say…
“The Academy is a very well organized learning platform, and the content is both easy to understand and enjoyable to use.”
Tamara Garcia Ramos, Customer Success Manager, Bdeo“This is a well thought out portal containing detailed training content – I would definitely recommend it for all CS teams.”
Karan Chaudhary, Engagement Director, Aodigy“The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.”
Gereint Collier, Head of Client Success, ITGL“I would highly recommend the Practical CSM Academy to anyone who is looking for training and certification on Customer Success best practices.”
Jayson Garcia, Customer Success Manager, OSIsoft“I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy. Thank you for creating such a practical and useful platform for CS professionals.”
Ankit Aggarwal, Customer Success Manager, LeadSquared“First impressions… I gotta say – WOW it’s fantastic – love the production! Can’t wait to wrap myself up in the content!”
Brenda Tinius, Cloud Migration Proj Manager, AWS“I have recently completed Level Two of the CCSMP program and I am really enjoying it – your way of teaching is excellent!”
Swati Choudhary, Customer Specialist, Edureka
Customer Success Training, Certification & CPD Testimonial from Talkwalker
Case Study & Testimonial from Intellishift Trailer
“The Academy is a very well organized learning platform, and the content is both easy to understand and enjoyable to use.”
Tamara Garcia Ramos, Customer Success Manager, Bdeo
“The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.”
Gereint Collier, Head of Client Success, ITGL
“I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy. Thank you for creating such a practical and useful platform for CS professionals.”
Ankit Aggarwal, Customer Success Manager, LeadSquared
“This is a well thought out portal containing detailed training content – I would definitely recommend it for all CS teams.”
Karan Chaudhary, Engagement Director, Aodigy
“I would highly recommend the Practical CSM Academy to anyone who is looking for training and certification on Customer Success best practices.”
Jayson Garcia, Customer Success Manager, OSIsoft
“First impressions… I gotta say – WOW it’s fantastic – love the production! Can’t wait to wrap myself up in the content!”
Brenda Tinius, Cloud Migration Proj Manager, AWS
Online Training for Customer Success Teams
Team Managers
Our comprehensive, framework-based, online certification courses, training webinars and consultancy services enable your entire team to work to a consistently high quality standard. It covers all aspects of the customer success role in order to increase productivity, efficiency and quality.
As a Team Manager you will be able to set meaningful learning targets for your existing and new team members. We will help you to motivate and inspire your team to learn new skills, to grow their knowledge base, and to enhance their overall performance.
You will find it far easier than before to onboard new team members and get them up to speed quickly.
Our reporting module helps you manage and coach your team, and will generate the evidence you need to prove the ROI from your training investment.