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Practical Customer Success Management
Is Not Just A Book… It’s a Whole Movement!

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“…an invaluable resource for anyone with an interest in Customer Success”

Adam Joseph
VP Customer Success EMEA, Gainsight

Customer Success Made Simple!

Twelve Chapters over 245 pages including tables,
diagrams and illustrations
Hardbound “library quality” text book edition
Foreword by Jeanne Bliss – top selling author of
Chief Customer Officer 2.0
Access to downloadable tools, templates and checklists
Detailed information about research, planning, stakeholder management, onboarding, adoption, value realization, data analysis, reporting, and so much more!

Practical Customer Success Management

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