Talk to the team behind the Framework
Weighing up the certification, mid-way through, or training a whole team? Tell us where you are and a Customer Success specialist will point you the right way.
Send us a message
Not sure which path fits? Tell us where you are and we’ll point you the right way.
Our team-training specialists prepare your quote personally.
Two separate logins — pick the one that matches what you signed up for.
For your CSM Essentials course, resource downloads and the free mini-course.
Log in →For the Certified CSM Professional course, CPD membership and the Team Reporting Tool.
Log in →We use your details only to reply — see our privacy policy. Or email us at support@practicalcsm.com.
“Having completed all modules and final exams, I can now say that the program met and exceeded all of my expectations.”
Frequently asked questions
A quick answer might save you a message. Still stuck? Use the form above.
Usually within one business day, and often sooner. The contact form and support@practicalcsm.com reach the same inbox, so use whichever you prefer.
There are two separate logins. Use the Practical CSM login for CSM Essentials, resource downloads and the free mini-course. Use the Academy login for the Certified CSM Professional course, CPD membership and the Team Reporting Tool.
Yes. Send us a message or email support@practicalcsm.com from (or mentioning) the address you signed up with, and we’ll get you back in. Any certificate you have earned and your public credential page stay accessible even after your access expires.
Our team-training specialists handle group enquiries personally and prepare your quote. Choose “We’re training a team” above and book a discovery call, or send the form – we’ll reply within one business day.
Yes. If you’re considering training for a team, pick a time on the discovery-call scheduler under “We’re training a team”. For individual questions, the contact form or email is the fastest route.
Absolutely – and it’s free. Tell us where you are (choosing a path, training a team, or an existing member) and a Customer Success specialist will point you the right way.