Customer success has always been a hard function – the work of defining value, tracking it across a customer’s journey, and proving it has long been accepted as best practice but proven very difficult to deploy at scale.

AI is starting to change that. It’s opening up new possibilities for how the function operates – and bringing new challenges with it. Tooling, data quality, and the role of the CSM are all up for redefinition.

Join Nigel Hammond (CEO, Foresight), Jeb Dasteel (former CCO, Oracle), and Brett Jarvis (VP Customer Success, Rocketlane) for a conversation on where the function is heading – and a look at what it can look like when the architecture is built for this moment