Everyone’s talking about proactive customer success. Fewer teams are actually achieving it.

Join us for a candid, operator-led conversation with Jenna McLaughlin, Sr. Director of Renewals at Pendo, and Jay Nathan, CEO at Balboa, on why the traditional CS platform model is breaking down and what’s replacing it.

This isn’t another pitch for more tooling. It’s a practical look at why CSMs are stuck reacting too late, how fragmented data slows down action, and what happens when AI starts doing the monitoring, prioritisation, and recommendation work for you.

We’ll unpack how leading teams are closing the gap between risk and action without adding more dashboards, more logins, or more manual effort.

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