Who We Are
Individual Member Testimonials
Here’s What Our Students Are Saying About US
“Thank you for all the advice and instruction you have provided with your program. I went from zero to a fulfilling career as a CSM thanks to you.”
Craig Mosenson
Principal Customer Success Manager, Oracle
“Your dedication and passion for teaching along with your teaching style and comprehensive knowledge of the subject matter have impressed me greatly, including your ability to break down complex concepts into understandable and relatable examples, which has helped me to grasp the material more effectively. Your passion for the subject was contagious, and it inspired me to work harder and strive for excellence. Completing the certification process has increased my confidence in my abilities, and I look forward to applying the skills and knowledge I have gained in my future endeavors.”
Deepak Gupta
Senior Manager – Customer care and Retention, Monotype
“I am thrilled to have completed your Customer Success Management training series, and I’m amazed by how much I’ve learned and the level of confidence it has given me!”
Lady Morganne Torres
Customer Success Specialist
“First impressions… I gotta say – WOW it’s fantastic – love the production! Can’t wait to wrap myself up in the content!”
Brenda Tinius
Cloud Migration Proj Manager
“The Academy is a very well organized learning platform, and the content is both easy to understand and enjoyable to use.”
Tamara Garcia Ramos
Customer Success Manager
“When my manager suggested that I take up the CCSMP certification program, I was not very sure of how it would turn out to be, or if it would only touch some basics of Customer Success.
I took it however and was so pleasantly surprised by the well-curated and well-structured course contents. The in-depth knowledge and the industry’s latest trends have been carefully added and excellently presented by Mr Rick Adams. His way of expressing any difficult terms and topics helps us to navigate through the course smoothly. The course is regularly updated as per Industry norms and trends as the Customer Success industry keeps changing at a rapid pace.
Not only is the course and the contents the best but also the support that we receive from the Practical CSM team.
This is a completely professional and dedicated team who proactively solves any queries or issues you might have or be facing. I would especially like to thank Mr Gerald Gonzales, who helped me with my issues and concerns within no time and also encouraged me to carry on with my certification and complete it.
I would highly recommend this CCSMP course and certification from Practical CSM to anyone who might be in the Customer Success industry – be it a beginner or an expert. Thanks.”
Sushma Jha
CCSMP
“I would highly recommend the Practical CSM Academy to anyone who is looking for training and certification on Customer Success best practices.”
Jayson Garcia
Customer Success Manager
“I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy. Thank you for creating such a practical and useful platform for CS professionals.”
Ankit Aggarwal
Customer Success Manager
“I have just started following your “CSM Basics” course and it is a joy. Thank you so much for making it! As a new CS professional, I find it invaluable. I was beginning to lean towards DevOps but now I am going to continue in Customer Success! :)”
Shubham Aggarwal
Customer Success Engineer
“This training program […Transition to Customer Success…] helped me understand how to present my existing skills and competencies for a customer success role, and the interview practice has made me feel more confident and relaxed going into real interviews.”
Sarah Hudspeth
“Always a good idea to consolidate on the basics! Great certification program by Rick Adams and PracticalCSM.com.
Full steam ahead to becoming a Certified Customer Success Management Professional.”
Sowande Snagg
Channel Manager
“Finished the course “Customer Success Management Basics”! Thank you, Rick Adams, you explained customer success in an easy to understand way that makes your content simple to follow.”
Craig Davies
Customer Expert Specialist
“I have recently completed Level Two of the CCSMP program and I am really enjoying it – your way of teaching is excellent!”
Swati Choudhary
Customer Specialist
“This is a well thought out portal containing detailed training content – I would definitely recommend it for all CS teams.”
Karan Chaudhary
Engagement Director
“The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.”
Gereint Collier
Head of Client Success