A detailed analysis report of the 6-month survey was conducted from September 2020 to February 2021. The survey serves to broaden the understanding of Customer Success teams and their relationship to training, certification, and continuing professional development (CPD). The results were analyzed by three industry and business experts with over 50 years of experience.
Despite the rapid change in technology and the profession, too many CS leaders and professionals have not prioritized training. Therefore, it is of utmost importance to understand what is happening within the Customer Success profession. Open the curtains and start comprehending the truth behind the invaluable data that moves the discipline forwards.