Certification Oversight Committee
Twelve independent Customer Success profession leaders and subject matter experts, plus our own Founder and CEO Rick Adams.
The Certified CSM Professional syllabus is based on the Practical CSM Framework, and it is overseen by our Certification Oversight Committee of twelve independent Customer Success profession leaders and subject matter experts, plus our own Founder and CEO Rick Adams.
The training content for all ten training modules as well as all of the questions for the tests at the end of each module, and all of the questions for both parts of the final, two part exam for attaining CCSMP status are all based on the syllabus.
Rick Adams
Founder and CEO PracticalCSM.com
Jared Raftery
Director, Cloud & Managed Services Juniper Networks
Irit Eizips
Chief Customer Officer & CEO CSM Practice
Jason Noble
VP Global Customer Success
Vinli Inc
Jeff Sheehan
CX Consultant Independent Practice
Maranda Dziekonski
VP Customer Success Swiftly Inc
Rav Dhaliwal
Investor & Venture Partner Crane Venture Partners
Kristi Faltorusso
VP Customer Success InteliShift Technologies LLC
Scott Morgan
VP Customer Success Strategy PracticalCSM.com
Peter Armaly
Senior Director CS Strategy Oracle
Heather Thompson
Manager, Customer Success EMEA, HubSpot
Alan Fecamp
Director SaaS Recruitment PIE Recruitment
Sarah Bierenbaum
Founder & Principal, Sarah B Consulting
The syllabus is used to both to create the training content for each module within the training and certification program, and all of the questions both for the tests at the end of each module, and for the final, two part exam for attaining CCSMP status
The committee’s role is to review the syllabus on a regular basis and agree additions and amendments to ensure it always stays fresh, up to date and relevant to the current needs of the CS profession. Changes to the syllabus are made by a majority decision within the committee, and are then passed through to the content development team. The content development team then make the appropriate changes to the content (including training materials and test/exam questions), and these are then published in due course for members to access.