Testimonials
Trusted by Customer Success teams and learners worldwide
Six named team case studies, what Customer Success leaders and certified CSMs say, and independent ratings you can check yourself.
Trusted by Customer Success teams at
Independent reviews
Rated by learners on other platforms
Ratings as shown on each platform, checked 5 Oct 2026. Links open the platform’s own page.
Team case studies
Six teams, six stories
Watch the story, read the outcome, or download the full write-up.
e2open: Scaling CSM excellence beyond leadership capacity
An experienced team hit a coaching-capacity ceiling, so many CSMs stayed reactive. CCSMP added a structured development model.
“This program takes the team to a level I couldn’t achieve alone.”
Rebecca Nerad, VP Customer Success, e2open
IntelliShift: Standardizing CS excellence at scale
Rapid growth outpaced their training. The CCSMP program gave the team one shared standard and gave leaders full visibility of progress and skill gaps.
“I feel proud that I have my CCSMP now. It means something. It wasn’t just a tick-box certificate.”
Director of Customer Success, IntelliShift
Semperis: Building Customer Success from the ground up
A fast-growing enterprise security company had to stand up Customer Success while scaling. CCSMP gave one shared language, one way of managing customers and a faster ramp for every new hire.
“The main goal was creating a common language across the organization. Practical CSM gave us exactly that.”
VP Global Customer Success, Semperis
Talkwalker: Sharpening execution on an experienced team
An experienced team wanted stronger business reviews, negotiation and objection handling. Tailored training lifted those customer-facing skills and now shapes how they onboard new hires.
“The training helped us improve key skills like presentation, negotiation, and objection handling that we use every day.”
Customer Success Leadership, Talkwalker
NewsWhip: Aligning a mixed-experience team
CSMs ranged from ten-year veterans to brand-new hires, each with their own approach. Practical CSM brought the whole team to one baseline under the same framework.
“We needed everyone at the same level, speaking the same language.”
Customer Success Team Lead, NewsWhip
Apex Leaders: Training, certification and CPD
Apex Leaders on how their Customer Success team used Practical CSM training, CCSMP certification and CPD.
Team leaders
What Customer Success leaders say
“The training was tailored to our specific needs, focusing on relevant examples that resonated with the team.”
Jennifer WilliamsSVP, Customer Success, ShipHero“We chose to go with Practical CSM as our training provider partly because of the fantastic reviews from others within the CS profession, partly because the content is the best out there…”
Michael RivistoSenior Vice President, Customer Success and Services“PracticalCSM.com has revolutionised the way we work. The content is superb and really pushes all the CSMs to challenge themselves.”
Will PagdenHead of Customer Success“This is one certificate I am truly proud of.”
Sreeram WarrierCustomer Engagement Executive, SAP India“One of the most well-rounded online learning programs I have taken. Very well structured, and the explanations are clear.”
Phuong HuynhGroup Head, Customer Success“The feedback so far from my CS team has been great; everyone likes it and we have already obtained a lot of value from the program.”
Dinu IonescuVP Operations“The program met and exceeded all of my expectations. I would not hesitate to recommend it to other CS leaders.”
Brittany ShawDirector of Customer SuccessLearners
What certified CSMs say
“I went from zero to a fulfilling career as a CSM thanks to you.”
Craig MosensonPrincipal Customer Success Manager, Oracle“Completing the certification process has increased my confidence in my abilities.”
Deepak GuptaSenior Manager, Customer Care and Retention, Monotype“I am amazed by how much I have learned and the confidence it has given me.”
Lady Morganne TorresCustomer Success Specialist“I would highly recommend this CCSMP course and certification to anyone in the Customer Success industry, whether a beginner or an expert.”
“A very well organized learning platform, and the content is both easy to understand and enjoyable to use.”
Tamara Garcia RamosCustomer Success Manager“I would highly recommend the Practical CSM Academy to anyone looking for training and certification on Customer Success best practices.”
Jayson GarciaCustomer Success Manager“Thank you for creating such a practical and useful platform for CS professionals.”
Ankit AggarwalCustomer Success Manager“As a new CS professional, I find it invaluable. I was beginning to lean towards DevOps, but now I am going to continue in Customer Success!”
Shubham AggarwalCustomer Success Engineer“The interview practice has made me feel more confident and relaxed going into real interviews.”
Sarah Hudspeth“I have recently completed Level Two of the CCSMP program and I am really enjoying it.”
Swati ChoudharyCustomer Specialist“A well thought out portal containing detailed training content. I would definitely recommend it for all CS teams.”
Karan ChaudharyEngagement Director“The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.”
Gereint CollierHead of Client Success“I love the production, and I cannot wait to wrap myself up in the content.”
Brenda TiniusCloud Migration Project Manager“You explained customer success in an easy to understand way that makes your content simple to follow.”
Craig DaviesCustomer Expert Specialist“Always a good idea to consolidate on the basics! Great certification program.”
Sowande SnaggChannel Manager
