Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? We ask Jeff Heckler, Director of Customer Success at MarketSource Inc.
“Think about what the key activities are for account managers, who handle overall customer post-sales, and customer success managers, who are focused on driving value for your customers. Handover, qualifying customers, continuous improvement, and enablement channels should be a key part of their collaboration for the duration of a contract and for the lifetime of the customer.”
On the 26th of October at 11:00 EDT* we will discuss in detail:
- Why do projects fail after the sale is done?
- What can, and should we do, to avoid this from happening?
- What can Customer Success do for Sales?
- What can Sales do for Customer Success?
*If you can’t join us live, don’t worry! We’ll send the recording to all registered attendees.