The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to retain and grow your current customer base. As the value center of your recurring revenue business, Customer Success plays a crucial role in powering this growth engine. To unlock the potential of this organization, and maximize adoption, retention, and expansion, you must view CS as a true revenue engine and empower them with the investment, tools, and resources to effectively drive sustainable growth.

Join us as we delve into how leading enterprises drive Net Dollar Retention through strategic operations, Customer Success lead qualification (CSQL), and digitally enhanced customer engagement.

Key takeaways:

• The role of Customer Success and operations in driving market-leading Net Dollar Retention
• How to generate and nurture Customer Success lead qualification (CSQL) to boost expansion
• How to create a digital customer engagement model that drives sustainable and scalable growth