🗓 Date: October 19, 2022
📍 Location: Boston

What is the Customer Success Festival? 🤔

The Customer Success Festival is making its way to Boston. 🇺🇸

We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.

Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.

What will I learn from the Customer Success Festival?

To put it simply, you will:

• Understanding the KPI’s what metrics should you be measuring to inform your CS strategy.
• Discover the best retention strategies and how to enhance customer experience.
• How CS can effectively collaborate cross-departmentally.
• The opportunity to network with CS experts in an intimate in-person setting.
• Benchmark industry insights from CS professionals across your peers.
  

  Agenda highlights. 🔥

  📍Customer success operations: when and why is it needed?
  📍 Customer retention strategies to increase your ARR
  📍 Metrics CS departments should track to optimize performance
  📍 When and how to scale your team for success
  📍 Customer success and cross-departmental collaboration
  📍 Create a customer experience that can grow the bottom line
  📍 Learn how to position CS as a strategic revenue driver
  📍 Discover the most effective churn mitigation techniques