Here you go for the full agenda:

9:30-10:00 👉 How to Pitch Customer Success to your Sales-Focused Founders – Valentina Ricupero from Valentina Ricupero Business Consulting

10:00-10:30 👉 Scaling up Customer Success for 50K customers – Pilar Martin from Bexio

10:30-11:00 👉 How to Scale your Company with Digital Customer Success – Dennis Ollig from Perspective.co

11:00-11:30 👉 Creating the CS Function from Scratch – Do’s and Don’ts – Ewelina Hulboj from Unique

11:30-12:00 👉 Change Management in Customer Success – Christoph Magistra from Microsoft

13:00-13:30 👉 Transition from Firefighter to Success Hero – Maximilian Hoppe from contentbird

13:30-14:00 👉 How to Deal with Difficult Customers – Dominik Waltburger from LARI

14:00-14:30 👉 Customer Segmentation – Elena Francesconi from Urban Sports Club

14:30-15:00 👉 Setting New Customers Up for Success – John Gaspar from Frontify

15:00-16:00 👉 Panel discussion: How Does Scaling the Whole Organization Affect Customer Success? Panelists: Stefan Kiefer from SoSafe, Giulia Scotti from Scandit, Pascal Brem from Skribble, Andreea Cotabitiu from Locatee.

16:30-17:00 👉 Customer Success as a Leadership Function – Clemens Immel from Sharpist