How do you get the coverage model right for Customer Success as you grow? Is it possible to do more Customer Success with the same resources? Can we scale effectively AND improve the customer experience? Join our webinar with special guest Natascha Evans, VP Global Enterprise Customer Success at Salesloft.
Agenda
1. Common challenges in coverage as you grow and scale.
2. How to evaluate your model and where to start improving.
3. Tools, automation and get more leverage on your work.
4. KPIs and health metrics to measure the impact of the coverage model.
5. Where are we going from here? What’s next for Customer Success.