It was during the COVID pandemic that Toast, a cloud-based restaurant management software company, realized that they had to up-level their customer experience to meet customers where they were – despite being unable to meet customers in-person at their restaurants. Toast modernized their customer experience rapidly with technologies like one-way and two-way video, enabling them to meet their customers “face-to-face” and provide the true “I’m there with you” support that their customers expect. Join us as in our upcoming webinar where we speak with Matthew Curley, Director of Technical Operations, Customer Success at Toast, about his customer experience methodologies and to gain tips to meet your customers where they are – in-person or in a digital space – to improve their experience and increase your customer retention.