Thursday, 8am PDT/11am EDT/ 4pm BST

Join Rod Cherkas, author of the best-selling book The Chief Customer Officer Playbook, as he shares actionable strategies you can use to have better goal setting discussions with your manager. He will demonstrate that by following the tips he shares in his book, you can achieve more repeatable, predictable results for your company while accelerating the development of skills you need to grow faster in your career.

In this interactive discussion, you will learn how to:

• Identify the skills and strategies that are most important for your own career growth as a customer success manager or customer-facing leader
• Connect these skills to the business outcomes that are expected from your team
• Effectively discuss these development goals and business outcomes with your manager