We'll look at effective ways to follow-up with customers. We'll also demo the follow-up tool included in every sales training

The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to

How do you get the coverage model right for Customer Success as you grow? Is it possible to do more

Everyone knows that CSMs need a good range of soft skills to be able to perform their role, but what

How Organizations are Future-Proofing Business by Harnessing Company and Employee Knowledge // Live Wednesday, September 28 at 9am PT/ 12pm ET Knowledge

Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their

Join us for a two-part workshop on the fundamentals of customer discovery. About this event Every successful entrepreneur knows that

ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming

An informal monthly catch-up for Customer Success Professionals of all levels to meet and discuss challenges over a coffee. This

Join us September 29, 2022 11:00 AM PT / 2:00 PM ET Managing a field service workforce is difficult, and

In today’s economy, customer retention is more important than ever. So Harvard Business Review Analytic Services recently asked business leaders

The Customer Conference Dublin 2022 image The Customer Conference - the leading CS conference, is coming with its Dublin edition