Too often, Sales and Customer Success teams find themselves operating in silos with limited cooperation. However, both parties have responsibility […]

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success! Register Today

Online communities are a powerhouse of customer engagement - driving on-demand self-service and value for your customers at scale. Join […]

Customer success can be a minefield of difficult conversations and interpersonal situations. Navigating tense renewal negotiations, conflict with other departments, and […]

It’s the trial of the century: join Tethr’s Steve Trier, Glia’s Rick DeLisi, Neighborly Software’s Mary Drumond, and CX Accelerator’s […]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make […]

How you keep your customers digitally engaged is the focal point for building strong customer relationships. However, companies often struggle […]

Customer communities are always on. Customers may span across time zones and continents, and their need for the community may […]

Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churn—all […]

Customer expectations are at an all-time high, so businesses require a robust, agile, and comprehensive platform to not only meet, […]

Achieving personalized experiences is key to ensuring customer contacts recognize the value of your product and continue investing in it. […]

We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right […]