Our complete flagship certification program for CSMs, team leaders, and CS professionals looking to master the full Practical CSM Framework and earn all four certification levels—plus access to our CPD system for ongoing development.
What's included:
10 certification modules with workbooks, tools, and scenario-based exercises
10 tests plus 2 final exams (knowledge + scenario-based)
4 professional certificates: Certified CSM Professional – Levels 1–4
CPD access: 300+ hours of additional training, curated learning paths, and progress tracking
Ideal for CS professionals seeking complete, structured training with recognized credentials—and the ability to continue growing through CPD after certification.
A full certification program for CSMs and CS professionals who want to complete all four levels of the Practical CSM Framework—without the CPD component.
What's included:
10 certification modules with workbooks, tools, and scenario-based exercises
10 tests plus 2 final exams (knowledge + scenario-based)
4 professional certificates: Certified CSM Professional – Levels 1–4
Ideal for professionals who want complete, structured training and globally recognized certification—without the need for ongoing CPD access.
A foundational training program designed for aspiring Customer Success Managers—especially those transitioning from adjacent roles such as sales, support, or account management.
What's included:
7 knowledge-based modules covering essential CS concepts
6 soft skills modules focused on communication, empathy, and stakeholder management
Optional jobseeker track to support your move into a CSM role
Final 30-question test
Certificate of Completion
Ideal for jobseekers and new CSMs looking to build a strong foundation in Customer Success.
An intermediate-level program designed for current Customer Success Managers or professionals transitioning into CS roles who want to build structured, practical expertise using the Practical CSM Framework.
What's included:
2 certification modules from the full CCSMP program
2 workbooks with scenario-based exercises
2 tests to assess understanding
Professional certificate: Certified CSM Professional – Level 1
Ideal for CSMs looking to formalize their foundational knowledge and earn their first professional certification—with the option to continue on to Levels 2–4 and CPD if they choose to upgrade later.
