About Practical CSM

Learn more about our mission and how we can help you!

Practical Customer Success Management

Our Mission is to help existing and aspiring Customer Success leaders and managers excel in the highly competitive field of Customer Success, and to prove their abilities through meaningful professional certification of capabilities. Our Training Capabilities include high-quality learning solutions based on the Practical CSM Framework, we offer best practice guidance for Customer Success professionals from onboarding to value realization through our wide variety of certification and training programs. ​

Our Consulting Capabilities for executive business decision-makers and Customer Success leaders include workshops, and one-to-one and group coaching sessions that provide practical advice and guidance to help executives make the right decisions around Customer Success strategies and their effective and efficient implementation. ​