A Customer whose renewal is due this month is not happy with your software – Rants & Musings with Rick Adams

Key topics include:

• Providing a Different Approach to Billing Extension or Discount to Keep Customers
• 3 tips on What to do when your Customer is Unhappy with your Product

                   ➜ Active Listening and Accepting Responsibility

                   ➜ Agreeing in a Turnaround Criteria

                   ➜ Setting a Time Period and Actions for Retaining Customer

Panel Members:

Rick Adams, CEO & Founder, Practical CSM