Rants and Musings Episode 59: Health Scores for Non-SaaS products
Key topics include:
- Health Scores: What we need and its purpose
- The problem with automated data for health scores
- Questions for analyzing Health Scores for Non-SaaS products
- Can the product use an API?
- Can the product remain connected using IoT sensors?
- Is the customer open to a regular audit?
- Can you deduce product activity from support activity?
- Can CSMs simply ask for regular updates?
- Is your usage data reliable enough for a health score?
- Can “engagement frequency” be used?
